Senior Product Services & Management Analyst - Epic Willow Ambulatory - Dice : Job Details

Supports and enhances products on larger, more complex or multiple products for enterprise resource planning, budgeting, data warehousing, and financial reporting. Collaborates with Finance and vendors to ensure products and solutions are properly supported. Provides support to ensure all products are functioning optimally, data integrity is intact, and financial reports are produced timely and accurately. Participates in implementing or enhancing products and solutions following the hybrid product/project development and implementation lifecycle.

• Supports various financial systems within the portfolio, following the support model, while providing excellent customer service to all customers and end users.
• Analyzes and troubleshoots production problems; escalates issues and executes solutions.
• Works as a project/product lead on larger, more complex projects and/or multiple projects and solutions.
• Collaborates with multiple product teams, solution teams, IT, Business Product Managers, Solutions Leads, and other stakeholders.
• Implements or enhances systems, following the software and solution delivery lifecycle and hybrid project management methods.
• Maintains responsibility for the successful outcome of assigned projects and solutions; interacts with end users to gather, document, and analyze business requirements; communicates clearly and timely with customers and end users.
• Creates clear technical designs and specifications; develops solutions and communicates requirements to external developers.
• Develops, coordinates, and executes detailed test plans.
• Trains end users and documents processes for knowledge transfer.
• Identifies and documents risks and issues related to solutions; provides guidance and documentation, including scope, objectives, timelines, and quality of deliverables.
• Follows policies to ensure business requirements are appropriately translated; communicates risks to stakeholders.
• Keeps current with new functionality or technical offerings related to financial systems and accounting concepts pertinent to healthcare finance.
• Recommends and implements improvements to end user processes related to financial systems.
• Operates under limited guidance; handles moderately complex to complex issues requiring in-depth analysis.
• Performs related duties as required; all responsibilities are essential under the Americans with Disabilities Act.

• Bachelor's Degree required or equivalent experience.
• Master's degree in Computer Science, Business, or Engineering preferred.
• 3-5 years of relevant experience required.
• Excellent strategic thinking, project management, and time management skills preferred.
• Strong organization, communication, and collaboration skills preferred.
• Epic Willow certification highly preferred.

*Additional Salary Detail: The listed salary range or hourly rate is a good faith estimate at the time of posting and may be modified. Several factors such as location, experience, education, and internal policies may influence the final offer.

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