Senior Product Manager, CDI - Disneyland Hong Kong : Job Details

Overview

Disney Entertainment and ESPN Product & Technology is a global organization of engineers, product developers, designers, technologists, data scientists, and more – all working to build and advance the technological backbone for Disney's media business globally. The team marries technology with creativity to build world-class products, enhance storytelling, and drive velocity, innovation, and scalability for our businesses. We are Storytellers and Innovators. Creators and Builders. Entertainers and Engineers. We work with every part of The Walt Disney Company's media portfolio to advance the technological foundation and consumer media touch points serving millions of people around the world.

Why you'll love working here:

• Building the future of Disney's media: Our technologists are designing and building the products and platforms that will power our media, advertising, and distribution businesses for years to come.
• Reach, Scale & Impact: Disney's technology and products serve as a signature doorway for fans' connections with the company's brands and stories across Disney+, Hulu, ESPN, ABC, ABC News, and more.
• Innovation: We develop and implement groundbreaking products and techniques that shape industry norms and solve complex technical problems.

Commerce, Data & Identity (CDI) provides the core product management functions for areas crucial to Disney's media businesses, including digital commerce, identity, growth, messaging, and privacy, and it is responsible for the data engineering, science, and products for Disney Entertainment & ESPN and their interconnection with other parts of The Walt Disney Company.

About The Role

We are looking for an experienced and proactive Payment Resiliency Product Manager to join our global Payments and Fraud Product Team at Disney Streaming. This role is pivotal in ensuring the reliability, performance, and scalability of our payment systems across multiple markets and payment methods. You will act as a payments subject matter expert, deeply embedded in the day-to-day operations, incident management, and performance monitoring of our payment stack.

Responsibilities

• Monitor and analyze global payment performance across processors (e.g., Adyen, WorldPay, Fiserv) and alternative payment methods (e.g., PayPal, Apple Pay, PIX, etc.)
• Collaborate with product and engineering teams to define and implement observability tools, dashboards, and alerting mechanisms.
• Lead the triage and resolution of payment incidents, coordinating with engineering, product, and external partners to ensure rapid mitigation and root cause analysis.
• Continuously improve the Payments Product team's operational excellence metrics, specifically focusing on reducing the mean time to detect and resolve payments incidents and issues.
• Serve as the operational authority on payment flows, authorization logic, 3DS2, retries, and fallback strategies.
• Maintain strong relationships with PSPs and APM providers, ensuring SLAs are met and issues are escalated appropriately.
• Contribute to documentation, runbooks, and playbooks for operational processes and incident response.

Basic Qualifications

• 5+ years of experience in payment operations or payment systems, ideally in a high-volume, global B2C environment. Subscription experience is a plus.
• Deep understanding of global payment processing, including card networks, APMs, and regulatory frameworks (e.g., PSD2).
• Hands-on experience with payment service providers such as Adyen, WorldPay, Fiserv, and APMs such as PayPal, Apple Pay / Google Pay, and PIX.
• Strong analytical and troubleshooting skills; familiarity with tools like Datadog, Looker, or SQL-based dashboards. SQL proficiency preferred.
• Excellent communication skills and the ability to work cross-functionally in a fast-paced environment.
• Demonstrated ability of collaborating with a diverse set of partners and experience working in cross-functional teams.
• Bachelor's degree.

Preferred Qualifications

• Experience in the streaming, subscription, or digital media industry.
• Familiarity with payment processing, orchestration, tokenization, and payments retry logic.
• Passion for operational excellence and continuous improvement.

Additional Information

DISNEYTECH

CDI

compensation: The hiring range for this position in NYC/Seattle is $145,400 to $195,000 per year, and in Bristol and Santa Monica is $138,900 to $186,200 per year, and in San Francisco is $152,100 - $203,900 per year. The base pay offered will take into account internal equity and geographic region, job-related knowledge, skills, and experience. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

Disability Accommodation for Employment Applications

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.