Senior Principal, Payments Remediation (Quality Assurance) - Discover : Job Details

Discover. A brighter future.

With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:

What You'll Do

Collaborates with business leaders and subject matter experts (such as Strategic Client Management, Pricing and Analytics) to drive execution of the Discover-defined Counterparty Remediation Plan (CRP) and the defined deliverables. Leads outlining requirements and developing strategies for aspects of overall approach to the restitution program, including objectives, workplan, and deliverables to address all impacted counterparty segments. Manages delivery of the remediation workplan. Defines scope, deliverables, and oversees execution of scope of the Discover-selected third-party Claims Administrator. Has experience with the payments market landscape, conducting analysis, and leading execution of major business growth, business development, and/or business optimization activities.

Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.

How You'll Do It

• Leads and influences in problem solving with business partners and stakeholders in enterprise activities that have dependencies on the development and outcomes of the counterparty remediation plan, such as the Legal department and Regulatory Affairs. Coordinates with cross-functional teams and external third-party administrator to manage the development & execution for CRP.
• Works on problems and projects of diverse scope related to advancing & executing CRP program.
• Design and implement reporting (and/or analytics as required) to various stakeholders including executive management, the Office of Remediation, and other external stakeholders to manage and monitor the counterparty remediation plan. Provides consistent status communication to management which includes applicable escalations on the execution of the counterparty remediation program.
• Leads coordination of artifacts for various internal and external stakeholders, including auditors and regulators.
• Conducts and /or interprets analysis on components of CRP strategy.

Qualifications You'll NeedMinimum Requirements

• Bachelor's Degree in Business Administration and Management, or related field
• 8+ years of experience in Restitution/remediation, M&A, investment banking, business development or optimization, business analysis, consulting, or related
• 2+ years of experience in Payments, financial services, or related

In Lieu of Education Experience

• 10+ years of experience in Restitution/remediation, M&A, investment banking, business development or optimization, business analysis, consulting, or related
• 2+ years of experience in Payments, financial services, or related

Preferred Requirements

• Master's Degree in Business Administration and Management
• Project Management/Strong attention to detail
• Risk Management experience: controls/documentation, working with regulators, etc

Physical and Cognitive RequirementsThe physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable a qualified individual with disabilities to perform the essential functions of the position as required by federal, state, and local laws:

• Primarily remain in a stationary position.
• No required movement about the work environment to complete the major responsibilities of the job.
• Primarily performed indoors in an office setting.
• Ability to operate office equipment such as but not limited to computer, telephone, printer, and calculator.
• Ability to communicate verbally. Ability to communicate in written form.

Discover will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States on a full-time basis.

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Application Deadline:

The application window for this position is anticipated to close on Aug-18-2025. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.

Compensation:

The base pay for this position generally ranges between $106,000.00 to $178,800.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.

Benefits:

We also offer a range of benefits and programs based on eligibility. These benefits include:

• Paid Parental Leave

• Paid Time Off

• 401(k) Plan

• Medical, Dental, Vision, & Health Savings Account

• Short and Long Term Disability, Life, and Accidental Death & Dismemberment insurances

• Recognition Program

• Education Assistance

• Commuter Benefits

• Family Support Programs

• Employee Stock Purchase Plan

Learn more at mydiscoverbenefits.com.

What are you waiting for? Apply today!

All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.

Discover, a division of Capital One, N.A., is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights)

Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email [email protected]. Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.

At Discover, we are committed to creating an inclusive and equitable workplace through our Fair Chance Hiring practices. Fair Chance Hiring means that we base our hiring decisions on an applicant's qualifications rather than their criminal record. All our positions are subject to Section 19 of the Federal Deposit Insurance Act. Our applicants go through a background check, and we follow all applicable local laws, including the Los Angeles County Fair Chance Hiring Ordinance (LA County Fair Chance).

Positions marked as remote eligible are limited to remote locations within the country in which the position is based.

Applicants must be 18 or older at the time of hire.