Senior Patient Representative - Sun River Health : Job Details

Sun River Health provides the highest quality of comprehensive primary, preventative and behavioral health services to all who seek it, regardless of insurance status and ability to pay, especially for the underserved and vulnerable. Sun River Health is a Federally Qualified, Non-Profit Health Center serving communities in Suffolk, Rockland, Orange, Dutchess, Ulster, Sullivan, Columbia and Westchester County. Sun River Health is currently seeking a full-time Senior Patient Representative/Front Desk Receptionist to join our team supporting the Bronx Boulevard site located in the Bronx, NY.

The Senior Patient Representative/Front Desk Receptionist position is responsible for providing patient-centered care and facilitating patient access to services in a pleasant, knowledgeable, and efficient manner, communicating with a diverse population using well-developed interpersonal skills. This staff member will be responsible for all aspects of the registration and appointment process for patients. The staff member plays an integral role in the medical care team as the access point for patients to receive care. Performs job duties in compliance with systems and job-specific standards.

• Assists with daily reception activities and ensures that all processes needed for patient services are initiated.
• Communicates effectively with team members and patients regarding all aspects of service.
• Responsible for professional and responsive communication with patients including telephone, in person, health center based, and mail contact.
• Responsible for scheduling of appointments, fee collection, and explanation of services and charges for patient services for all service levels.
• Distributes materials to patients, including patient satisfaction cards, patient rights and other appropriate materials.
• Verifies all insurance and sets fees based on the sliding scale fee.
• Coordinates and assists with orientation of new front desk staff members.
• Monitors performance of front desk team and works in conjunction with Operations Manager/HCD to address performance gaps.
• Reviews daily and monthly statistical reports on patient utilization of services and providers, on collection of fees from self-pay patients, and on no-show rates per provider.
• Reviews bills generated by SRH when patients inquire in person or by telephone. Makes adjustments on the bills, if necessary, and sends the information to the Billing Department. Answers questions about bills that patients may have.
• Reviews the patient representatives' schedules daily and makes necessary changes to ensure proper coverage.
• Assigns daily responsibilities for the site medical bucket.
• Completes daily money reconciliation, prepares bank deposit, and deposits money at the bank assigned to their site.
• Templates and blocks provider schedules as directed by Operations Manager/Health Center Director.
• Performs monthly office supplies inventory and places orders/indicates ordering needs to Operations Manager/Health Center Director.

Minimum Education Requirement: High School diploma/GED

Minimum Work-Related Experience: 2-4 years

Required Specialized Skills & Knowledge: Bilingual preferred (orally and written)

Job Type: full-time

Pay: $21.00 - $23.00 per hour

Sun River Health is a network of over 40 Federally Qualified Health Centers (FQHCs) providing primary, dental, pediatric, OB-GYN, and behavioral health care to over 245,000 patients annually. With a dedicated staff of 2,000 doctors, nurses, and health care professionals, we pride ourselves on delivering high-quality, affordable care to those who need it most. Sun River Health started in 1975 when four African American mothers spearheaded efforts to open our first health center in Peekskill, New York to deliver accessible, high-quality, affordable services to patients in need no matter their race, religion, income, or insurance status. Today, after 45 years of service, Sun River Health is still delivering on that promise to communities across the Hudson Valley, New York City, and Long Island.