Senior Operations Leader - beBeeLeadership : Job Details

Lead Multi Unit Restaurant Operations

Take your career to the next level with a rapidly growing organization that values its employees and strives for excellence in all aspects of its operations.

A successful Multi-Unit Manager is responsible for leading the overall operations of multiple restaurants, including recruiting, hiring, onboarding, training, management development, managing budgets, and ensuring Managers and Crew are delivering great guest service and executing applicable Brand standards and procedures in the restaurants.

• Responsible for general Human Resource functions such as, but not limited to recruiting, hiring, conducting performance reviews, developing performance improvement plans, and professional development
• Ensure appropriate training tools are utilized

Key Responsibilities Include:

Team Environment

• Develop and maintain relationships with team members
• Operate with integrity; demonstrate honesty, treat others with respect, keep commitments
• Encourage collaboration and teamwork
• Lead others; negotiate and take effective action

Operational Excellence

• Create and maintain a people-first culture in the restaurant
• Monitor, follow up, and report training progress
• Ensure a safe, secure, and healthy work environment for safety, food safety, and sanitation guidelines; comply with all applicable laws
• Ensure brand standards, recipes, and systems are executed
• Lead team meetings to communicate relevant operations information, e.g., seasonal products

Profitability

• Identify and support systems to control costs and maintain budgets
• Provide coaching and feedback to Restaurant and Assistant Restaurant Managers regarding brand standards, sales, marketing, and labor and food costs
• Support sales goals by developing action plans for seasonal forecasting
• Ensure tools and systems are in place to roll out new products, systems, and processes

Skills/Qualifications

• Associate's degree in a related field or equivalent in education and experience
• Fluent in English
• Microsoft Office proficiency
• Facilitation and presentation skills
• Written and verbal communication skills

Competencies/Guest Focus

• Understand and exceed guest expectations, needs, and requirements
• Develop and maintain guest relationships
• Display a sense of urgency with guests
• Seek ways to improve guest satisfaction; ask questions, commit to follow-through
• Resolve guest concerns by following brand-recommended guest recovery process

Passion for Results

• Sets and maintains high standards for self and others, acts as a role model
• Consistently meets or exceeds goals
• Contributes to the overall team performance; understands how his/her role relates to others
• Sets, prioritizes, and maintains focus on important activities
• Seeks ideas and best practices from other individuals, teams, and networks and applies this knowledge to achieve results

Problem Solving and Decision Making

• Identify and resolve issues and problems
• Use information at hand to make decisions and solve problems; include others when necessary
• Identify root cause of a problem and implement a solution to prevent it from recurring
• Empower others to make decisions and resolve issues

Interpersonal Relationships & Influence

• Develop and maintain relationships with team members
• Operate with integrity; demonstrate honesty, treat others with respect, keep commitments
• Encourage collaboration and teamwork
• Lead others; negotiate and take effective action

Building Effective Teams

• Identify and communicate team goals
• Monitor progress, measure results, and hold others accountable
• Create strong morale and engagement within the team
• Accept responsibilities for personal and team commitments
• Recognize and reward employee strengths, accomplishments, and development
• Listen to others, seek mutual understanding, and welcome sharing of information, ideas, and resources

Conflict Management

• Seek to understand conflict through active listening
• Recognize conflicts as an opportunity to learn and improve
• Resolve situations using facts involved, ensuring consistency with policies and procedures
• Escalate issues as appropriate
• Work collaboratively with employees to create individual development plans to strengthen employee knowledge and skills
• Regularly discuss progress towards goals, review performance, and adjust development plans accordingly
• Provide challenging assignments for the purpose of developing others
• Use coaching and feedback opportunities to improve performance
• Identify training needs and support resources for development opportunities

Leading with Vision

• Set clear, meaningful, challenging, and attainable group goals and expectations that are aligned with those of the organization
• Drive a clear vision or sense of purpose and clearly communicate to the team
• Link mission, vision, values, goals, and strategies to everyday work

A proven success in QSR management and multi-unit experience is required. Drive-thru experience and service experience are essential.