Senior Operating System Specialist - THURS/FRI OFF DAYS - Washington Staffing : Job Details

Senior Operating Systems Specialist

GovCIO is currently hiring for multiple Senior Operating Systems Specialists to support our customer, USPS' Network and Compute Technology (NCT) group. The NCT is responsible for the planning, development, implementation, and support of the USPS network and compute technology infrastructure. This position is located in various areas within the United States and will be a fully remote position. The shifts are as follows: 1st shift 7AM-3:30PM, 2nd shift 3:00PM-11:30PM, and 3rd shift 11:00PM -7:30AM with Thur/Fri off days.

Responsibilities

The responsibilities include:

• Provide day-to-day incident and deployment support of multiple server operating systems, including Unix, Linux, and Windows.
• Provide day-to-day incident and deployment support of middle tier applications, including web and application servers, containers and container managers, messaging technologies, cloud platform and services, automation tools, scripting languages, and monitoring tools.
• Manage incident response via the USPS ServiceNow application in accordance with the published USPS Change Management Service Level Agreements (SLAs).
• Perform a technical leadership role in incident response, maintenance, documentation, and support of a large, complex, distributed server environment.
• Perform a technical leadership role in incident response, maintenance, documentation, and support of a large, complex, distributed database environment.
• Perform a technical leadership role in incident response, including maintenance, documentation, and support of a large, complex, distributed middleware environment.
• Develop growth plans as needed to ensure that the hosting environment can support the projected growth of the application environment.
• Develop and implement procedures that support proactive problem detection and avoidance, including disaster recovery planning and implementation.
• Create and maintain project plans as necessary in accordance with US Postal Service standards.
• Work with Program Manager, Project Managers, Engineering staff, USPS staff, and vendors to manage projects, drive outcomes, and lead teams.
• Analyze and resolve complex hardware and software problem issues.
• Assist USPS development community to perform tests and implement software, adds, and changes.
• Develop and implement operational management process and procedures.
• Track inventory and complete and provide documentation required for deploying servers.
• Use alert monitoring tools chosen by USPS Management.
• Use systems management and software distribution tools chosen by USPS Management.
• Use security management systems and facilities in backups and restores of data and application code.
• Escalate unusual or unexpected findings to USPS.
• Provide reports to users and managers of systems status on an as requested basis.
• Provide weekly status reports and maintain hours worked on projects.
• Use change and case management procedures as required.
• Provide action plan for resolution of any/all faults detected.
• Perform isolation testing of problem equipment and/or software.
• Provide documentation of all solutions to problems and document all application guidelines and issues.
• Provide reports to USPS Management to share solutions found.
• Provide and implement escalation process and/or procedures.
• Follow the appropriate quality assurance program chosen by USPS Management.
• Provide on-site system or application support for deployment/installation as required.
• Interact with all USPS functional groups to accomplish objectives.
• Create and edit computer-based documentation and trouble ticket systems to document equipment configurations, track changes and problems, and compile performance data.
• Perform assistance, training, and information sharing to users and other administrators.
• Maintain leadership qualities and attitude in keeping with the standards of the USPS.

Qualifications

Bachelor's with 20+ years of systems support experience (or commensurate experience). Required skills and experience include general knowledge of the skills listed below, with a named specialty in ONE or more skill areas:

• Unix/Linux server administration: Experience administering servers running the Unix and/or Linux operating system in a large, multi-datacenter environment. Able to exercise independent judgment, as well as high level of analytic skill, in solving complex technical problems for the USPS in the Linux Server and Virtual ESX environment. Able to serve as a trainer and/or mentor to other Linux Administrators at various times.
• Windows server administration: Able to perform complex functional activities in support of servers running the Windows server operating system for the USPS. Able to exercise independent judgment, as well as high level of analytic skill, in solving complex technical problems for the USPS in the Windows Server and Virtual ESX environment. Serves as the focal point for problem resolution by interacting with USPS employees and (multiple) equipment and application vendors to ensure proper application installation and operation, and problem resolution. Serve as the trainer and mentor to the other Windows Administrator position at various times.
• Middle Tier administration: Able to support USPS implemented middle tier technologies, including web and application servers, containers and container management technologies, messaging technologies, cloud platform and services, automation tools, scripting languages, and monitoring tools. Hands on experience or knowledge of current technologies in use include Apache Tomcat, Wildly, Oracle Fusion Middle Tier (OFM), IBM WebSphere, Apache HTTP, Kubernetes, Docker and other types of containers, IBM MQ, Kafka, Zookeeper, RedHat OpenShift, RedHat 3scale Ansible, Google Cloud Platform, Microsoft Azure, Linux shell scripting, Microsoft PowerShell, JYTHON, AppDynamics, Zabbix, SolarWinds, Neustar and Splunk.

Preferred Skills and Experience

Prior United States Postal Service (USPS) experience or active USPS Public Trust. Experience with middle tier technologies including web and application servers, containers and container management technologies, messaging technologies, cloud platform and services, automation tools, scripting languages and monitoring tools. Experience with Oracle RDBMS products and services, including but not limited to the upgrade, installation, and maintenance of Oracle RDBMS products and services in a complex Oracle RDBMS production environment. Strong working knowledge, experience, and ability with UNIX and Microsoft Windows operating systems as well as other database technologies such as Postgres, NoSQL, SQL, and Cassandra DB.

Company Overview

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

What You Can Expect

During the Interview Process, you will have a virtual video interview conducted via video with the hiring manager and/or team. Camera must be on. A valid photo ID must be presented during each interview. During the Hiring Process, there will be an enhanced biometrics ID verification screening and a background check, to include criminal history (past 7 years), verification of your highest level of education, and verification of your employment history (past 7 years), based on information provided in your application.

Employee Perks

At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:

• Employee Assistance Program (EAP)
• Corporate Discounts
• Learning & Development platform, to include certification preparation content
• Training, Education and Certification Assistance*
• Referral Bonus Program
• Internal Mobility Program
• Pet Insurance
• Flexible Work Environment

*Available to full-time employees

Our employees' unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.

Equal Opportunity Employer

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including