Job Information Number ICIMS-2025-9127 Job function IT Job type Full-time Location Bedford - 180 Hartwell Road Bedford, Massachusetts 01730 United States Country United States About the Position Introduction
Werfen
Werfen is a growing, family-owned, innovative company founded in 1966 in Barcelona, Spain. We are a worldwide leader in specialized diagnostics in the areas of Hemostasis, Acute Care Diagnostics, Transfusion, Autoimmunity, and Transplant. Through our Original Equipment Manufacturing (OEM) business line, we research, develop, and manufacture customized assays and biomaterials. We operate directly in 30 countries, and in more than 100 territories through distributors. Our Headquarters and Technology Centers are located in the US and Europe, and our workforce is more than 7,000 strong.
Our success comes from a specific focus in these rapidly evolving diagnostic areas, our commitment to customers, and our dedication to innovation and quality. We're passionate about providing healthcare professionals the most valuable and complete solutions to improve hospital efficiency and enhance patient care.
Overview
Position Summary:
Responsible for technical user support and security in the company's local area networks. Maintains hardware and software on the company's network servers and user workstations. Monitors and controls data communications equipment and software
Responsibilities
Key Accountabilities:
- Controls security in the local area network including creation of passwords and allocation of access rights for users to data files and applications.
- Controls access rights to the company's electronic mail system.
- Installs, configures and monitors file and application servers on the local area network; Performs hardware and software installation and maintenance.
- Installs and tests hardware and software for workstations, printers, and other peripheral devices in employee work areas; Diagnoses causes of failures and performs corrective or preventive maintenance.
- When necessary co-ordinates service calls to outside vendors, reporting problems and assisting with the repairs.
- Operates data communications hardware/software, i.e. routers, modems, and servers.
- Assists employees in operation of computers, printers and other peripheral equipment.
- Keeps an up to date hardware and software inventory, and performs other administrative tasks required by Information Services & Support standard procedures.
- Assumes direct responsibility for areas assigned by IT Manager, including supervision of Network Administrator(s) assigned to the area
Budget managed (if applicable): N/A
Internal Networking/Key relationships:
- To be determined based on department needs
Skills & Capabilities:
- Ability to troubleshoot hardware/software malfunctions and perform repairs is required.
- Capability to manage resources and prioritize tasks in the assigned areas of responsibility is key.
Qualifications
Min Knowledge & Experience required for the position:
- Duties necessitate a working knowledge of computer hardware and operating systems, servers, computer networks, and peripheral equipment.
- Bachelor's Degree in a related technical subject, or five years of experience in a similar position are required.
International Mobility: Required: no
Travel requirements: