Senior Market Research Manager - American Society of Mechanical Engineers : Job Details

ASME helps the global engineering community develop solutions to real-world challenges. Founded in 1880 as The American Society of Mechanical Engineers, ASME is a nonprofit professional organization that enables collaboration, knowledge sharing, and skill development across all engineering disciplines, while promoting the vital role of the engineer in society. ASME codes and standards, publications, conferences, continuing education, and professional development programs provide a foundation for advancing technical knowledge and a safer world. From college students and early-career engineers to project managers, corporate executives, researchers, and academic leaders, ASME's members are as diverse as the engineering community itself.We are seeking a Senior Market Research Manager, to join our team and support both our extensive and well-established Voice of the Customer (VoC), as well as our growing Voice of Employee (VoE) programs. The incumbent will be responsible for the design, implementation and analysis of ASME's quantitative and qualitative research projects aimed at assessing customer and employee needs, attitudes, satisfaction and reactions to ASME's products, programs and services.Principal responsibilities include:

• Lead design, execution, and analysis of custom market research projects from inception through reporting.
• Assist in the development and expansion of ASME-wide VoC and market research programs to evaluate current products and services and highlight future business expansion, marketing, and product innovation opportunities.
• Support delivery of actionable insights that drive revenue, net margin, customer/constituent acquisition, retention, engagement, and strong customer experience and satisfaction.
• Create and deliver insights and conclusions to internal customers and stakeholders.
• Assist in continuous VoC program improvements, including implementation of new feedback collection, advanced analytics, and more efficient reporting.
• Support expansion of the VoE program.
• Support design and development of the new ASME customer panel.
• Act as an internal market research consultant.
• Stay current and up-to-date on market research methodologies and data gathering techniques, as well as market trends in the industries critical to ASME's current and future success.

This role requires a bachelor's degree or additional equivalent work experience and a minimum of 10 years' experience in market research within a corporate, or vendor environment. Advanced degree in Market Research, or related quantitative discipline highly desired. Strong knowledge of quantitative and qualitative research methodologies/practices and statistics preferred.Additionally, a proven track record of demonstrating knowledge, excellence and practical experience in the following technical and professional skills and competencies is required:

• Communication - Strong verbal, written, story-telling, and interpersonal skills

• Relationship Management - Ability to work well with teams in diverse, complex, and changing environments

• Problem Solving - Ability to identify key issues, gather data to investigate those issues, and develop actionable recommendations

• Project Management:
  • A detailed approach and ability to manage multiple projects and priorities
• Technical:
  • Proficiency with MS Office, Word, Power Point and Outlook.
  • Knowledge of Qualtrics preferred.
  • Capability to understand, interpret, and analyze data. Strong excel skills preferred.

This role is eligible for a remote work arrangement. Periodic business travel may be required, including but not limited to, ASME offices, globally.ASME is proud to be an Equal Opportunity Employer. At ASME, we nurture an inclusive environment, and we encourage, support, and celebrate diversity in the workplace. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex (including pregnancy), national origin, age, gender identity & expression, sexual orientation, genetic information, citizenship status, disability, or protected veteran, military status, or any other basis protected by law.Our Equal Employment Opportunity policy pertains to every aspect of an individual's relationship with the organization, including but not limited to recruitment, hiring, compensation, benefits, training and development, promotion, programs, and all other terms and conditions of employment.Annual base salary may vary based on geographic location. The New York metro salary range for this position is estimated to be between $130,000 - $170,000 per year.Only those candidates selected for further consideration will be contacted.