Senior Manager, Solutions Architecture (Enterprise Applications) - WillowTree : Job Details

Boston, MA; Charlottesville, VA; Columbus, OH; Durham, NC; Remote, US

Welcome toTELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada's largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture. With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering. We help organizations modernize their enterprise systems by leveraging world-class platforms like ServiceNow, SAP, and Salesforce—enabling seamless, intelligent, and scalable operations at enterprise scale.

OurEnterprise Applications Solutions Architects are key contributors to the success of enterprise transformation programs. This role will prioritize candidates able to maintain an in-office presence in a hybrid capacity (Tuesdays, Wednesdays, Thursdays). Locations include Boston, MA; Charlottesville, VA; or Durham, NC. We are also open to candidates based remotely in the U.S.

As anEnterprise Applications Solutions Architect, you will drive innovation and transformation through the design and implementation of complex enterprise platforms such as ServiceNow, SAP, or Salesforce. You'll work closely with internal teams, partners, and clients to architect scalable solutions that modernize legacy systems, automate workflows, and improve enterprise efficiency. This is a pivotal role blending pre-sales support, technical leadership, and strategic consulting.

Lead discovery sessions to understand client business processes, pain points, and system environments

Architect end-to-end enterprise solutions using ServiceNow, SAP, or Salesforce (based on area of expertise)

Translate business needs into detailed system requirements, solution designs, and integration plans

Support sales efforts by creating compelling proposals, demos, and proof-of-concepts

Collaborate with cross-functional teams (engineering, product, project management) to ensure alignment and feasibility

Drive data and systems integration across ERP, CRM, ITSM, HR, and Finance ecosystems

Serve as a trusted advisor, recommending best practices for platform usage, configuration, and extensibility

Stay current with platform roadmaps, trends, and emerging capabilities to inform architecture decisions

Mentor junior consultants and engineers in platform capabilities and enterprise application design

7+ years of experience in solution architecture, enterprise applications consulting, or platform implementation

Deep expertise in one or more enterprise platforms: ServiceNow, SAP (S/4HANA, SuccessFactors, etc.), or Salesforce (Sales, Service, Experience Cloud, etc.)

Strong grasp of enterprise system design, including workflow automation, data modeling, integrations, and API usage

Proven ability to lead large-scale implementation and transformation programs

Experience working with cloud platforms (AWS, Azure, GCP) and modern development practices

Strong analytical thinking and problem-solving skills applied to enterprise-level challenges

Excellent communication and presentation skills for both technical and executive audiences

Bachelor's degree in Computer Science, Information Systems, Engineering, or equivalent experience

Platform certifications (e.g., ServiceNow Certified Implementation Specialist, Salesforce Application Architect, SAP Certified Solution Architect)

Experience in regulated industries (e.g., telecom, finance, healthcare) and related compliance standards

Knowledge of agile delivery methods, enterprise change management, and DevOps integration

Familiarity with middleware, data lakes, and enterprise reporting tools

Experience migrating from legacy systems (e.g., Siebel, PeopleSoft, Remedy) to cloud-native platforms

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All employment decisions are based on qualifications, merit, and business needs, without regard to race, gender identity, sexual orientation, disability, or any other characteristic.

What We'll Offer

In addition to a great culture and interesting work with opportunities for growth and development, this position is eligible for the following benefits:

• Healthcare benefits - Medical, Vision, Dental (Including an option for 100% coverage of individual employee medical premiums)
• Life & Disability Insurance
• 401K matching
• Flexible paid time off & paid company holidays
• Employee Share Purchase Plan
• Employee Assistance Program (EAP)
• And more!

*Individual compensation is based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related reasons determined during the interview process. Role ranges are periodically reviewed and updated based on market changes, internal needs, and industry trends. To drive ongoing pay equity for team members, WillowTree conducts regular compensation audits.

USA Pay Range

$185,000 - $200,000 USD

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