Senior Manager of Service and Repair - Confidential Jobs : Job Details

The individual selected for this role will oversee equipment servicing operations across all service locations. You will drive the implementation of a comprehensive vision and roadmap to establish the business as a reliable and profitable provider of equipment maintenance and repair services. This involves creating a strategic plan and budget to transition us into offering robust product servicing capabilities ahead of our competition.

In this role, you will:

• Execute strategic plans including tractors, implements, mowers, ATVs, etc., plus all related parts and accessories.
• Evaluate staffing, tools, facilities, systems, processes, and customer satisfaction.
• Prepare and submit annual budgets.
• Partner with the learning and development team to create a curriculum for the service technicians to become proficient in maintaining and repairing products.
• Work with the director of sales and service to develop and launch an extended warranty program that boosts sales and profitability.
• Partner with facilities, marketing, and technology to enhance onsite servicing capabilities and marketing strategies.

Qualifications:

• At least 5 years of parts and service experience or equivalent combination of experience and education.
• Proficiency with Microsoft Office Suite or related software.
• Proven experience in effectively supervising and leading a diverse team, guiding them toward achieving department goals and objectives.
• Strong orientation toward process-driven approaches, demonstrated through previous experience an accomplishment.
• Experience in coordinating and managing complex projects, ensuring smooth workflow and efficient resources to complete a project on time.
• Excellent verbal and written interpersonal and communication skills.
• Excellent customer service skills.

Physical requirements:

• Ability to maintain a seated or standing position for extended durations.
• Ability to lift, push, and/or pull a minimum of 30 pounds repetitively and 31-50 pounds intermittently.
• Ability to navigate and access all facilities.
• Skill to effectively communicate verbally with others, both in-person and via electronic devices.
• Close vision for computer-related activities.