Senior Manager of Clinical Operations - Health System Service : Job Details

Are you E.P.I.C?! Do you display Empathy, Passion, Integrity, and Commitment? If YES, join a fast-paced Durable Medical Equipment and Supply provider at HSS, where we hold ourselves to high standards of excellence and cultivate a supportive team environment. As a Senior Manager of Clinical Operations, you will play a pivotal role in leading our New York State Respiratory Therapy team, expanding our market presence, and driving operational excellence. This is a unique opportunity to make a significant impact by:

• Overseeing and optimizing daily operations for our clinical respiratory team across New York.
• Building and maintaining high-performing teams that consistently deliver excellent patient care.
• Driving performance metrics, ensuring compliance, and fostering a patient-centered service culture.
• Collaborating across departments to support coordinated patient care and organizational growth.

About the Position:Team Leadership & Oversight

• Develop and oversee a comprehensive case management approach to ensure therapists are consistently engaged with their patients and that quality of care remains high and consistent across all patients and locations.
• Lead daily operations of the NY-based clinical respiratory team.
• Create and enforce structure, accountability, and performance expectations across the team.
• Ensure onboarding, training, and competency processes are consistently followed.
• Conduct regular team meetings, individual check-ins, and performance reviews.

Scheduling & Staffing

• Manage respiratory therapist coverage to align with patient appointments, volume, and regional needs.
• Maintain and oversee the team schedule to ensure adequate coverage and balance.
• Support recruiting, onboarding, and development of new hires.

Operational Execution

• Travel is required across our New York clinical branches, including Buffalo, Victor, Syracuse, Albany, and Mid-Hudson.
• The Sr. Manager will be responsible for scheduling and conducting site visits quarterly, or more frequently based on need, to provide support, oversight, and ensure alignment with clinical standards.
• Monitor and drive performance metrics related to service delivery, documentation, and turnaround times.
• Conduct regular audits of appointments, timecards, documentation, and system usage.
• Ensure operational consistency and follow-through on department workflows and expectations.

Training, Compliance & Development

• Develop and maintain strong onboarding and training programs.
• Ensure clinical team members meet and maintain required competencies.
• Oversee patient survey tracking, product recall follow-ups, and staff education on new devices and workflows.
• Support ongoing education, coaching, and development of the Respiratory Therapy team.

Patient Experience & Service Quality

• Address and manage patient concerns or service escalations.
• Foster a high-touch, patient-centered service culture among the team.
• Review and act on patient satisfaction feedback to improve care delivery.

Cross Department Collaboration

• Collaborate with various internal departments to support coordinated patient care and smooth handoffs.
• Participate in cross-functional projects and initiatives that enhance clinical operations.
• Other duties as needed to help drive to our vision, fulfill our mission, and abide by our organizational values.

What We're Looking For:

• 3+ years of experience in healthcare operations, service delivery, or team leadership.
• Bachelor's degree in a related field required.
• Preferred but not required: Licensed Respiratory Therapist (RT) or Registered Nurse (RN).
• Strong time management, organization, and communication skills.
• Proven ability to lead teams, hold others accountable, and drive results.
• Experience managing performance metrics and implementing process improvements.
• Familiarity with ERP systems, EMRs, compliance tracking tools, and project management software.
• Comfortable working in a fast-paced, patient-focused healthcare environment.

What You Get - Benefits That Go Beyond the Basics:Comprehensive Health Coverage

• Medical, Dental, and Vision insurance to keep you and your family well.

Future-Ready Retirement Plan

• 401K with 3% company contribution after one year and 1,000 hours worked

Time to Recharge

• Generous PTO, Vacation and 9 Paid Holidays

Extra Support When You Need It

• Short Term Disability (optional) and Company-Paid Long-Term Disability
• Free Confidential Employee Assistance Program

Education That Pays Off

• Exclusive Tuition Reimbursement Program with Niagara University - save on master's degree programs

Be Part of Something Bigger

• Join an organization that values giving back through community programs

Vehicle Allowance

• Paid monthly allowance based on territory covered

Compensation:

• $70,000 - $90,000 dependent on experience

Location:

• Headquarters in Buffalo area with travel throughout New York State