Senior Manager Eastern Region Service Branch - GEA : Job Details

GEA Group, founded in Germany in 1881, is a global leader in engineering solutions, serving industries such as food and beverage, pharma, dairy, and more. With over 18,000 employees worldwide and a strong U.S. presence since 1929, GEA combines the heritage of a well-established company with the innovation of a forward-thinking industry leader. At GEA, we're not just building equipment, we're building lasting careers with an average employee tenure range from 5 to over 11+ years, reflecting the strong culture, growth opportunities, and support we provide.

Responsibilities / Tasks

• Start strong – Medical, dental, and vision coverage begins on your first day

• Recharge and refresh – Enjoy 12 paid holidays, including a flexible floating holiday, and 136 hours ofPTO to relax or explore

• Invest in your future – A 7% 401(k) employer match helps grow your retirement savings faster

• Keep learning – Take advantage of tuition reimbursement to further your education or skillset

• Live well – Our wellness incentive program rewards healthy habits

• Get support when you need it – Access to a confidential Employee Assistance Program for personal or professional guidance

• Save smart – Flexible Health Savings and Spending Accounts to manage out-of-pocket expenses

GEA Group is searching for a Senior Manager of Field Service for our Eastern Region.

Responsibilities:

• Responsible for sales budget and gross margin achievement.

• Responsible for the management of field service technicians, coordination staff, and back-office support center personnel (i.e. troubleshooters, vibration analyst, and reliability specialist).

• Evaluates field service reports and assures adequate completion, areas for correction, and selling opportunities.

• Conduct customer visit to build customer relationship and provide insight on what services GEA can provide.

• Participate in the preparation of annual service departmental budget and capital appropriation.

• Apprises management of trends in equipment performance or reliability and solutions to warranty situations.

• Reviews time sheets, service tickets, and expense reports prior to submission.

• Manage schedule of service work.

• Assists with budget forecasts and provides staffing recommendations, potential new business, and marketing services.

• Assists in compressor research and development.

• Assists customer/user in plant system problem solving.

• Successfully meet key performance indicators.

• Responsible for the adherence of all corporate guidelines and strategic initiatives.

• Provides quotes for repair estimates for compressor repairs and rebuilds.

• Interfaces with vendors, customers/users on situations requiring supervisory decision making.

• Initiates and manages service orders and service agreements.

• Provide training, coaching, development, and motivation.

• Identify areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities.

• Aids in the collection of delinquent accounts.

• Reviews inspection reports and compressor modification sheets.

• Assists in compressor research and development.

• Assists customer/user in problem solving via phone conversations.

• Develops and maintains pricing for standardized services offered by the company.

• Develops and maintains a streamlined system for handling troubleshooting calls.

• Manages and oversees all Chem-Skid start-ups (Domestic and International).

• Administers service department policies and writes service bulletins for known service issues.

• Works closely with warranty department to minimize warranty costs for “chem-skid” start-ups

• Apprises management of trends in equipment performance or reliability and solutions to warranty situations.

• Performs other duties as assigned

Your Profile / Qualifications

Requirements:

• Bachelor's degree in engineering or another technical related field

• At least three years of experience in industrial refrigeration

• At least three years of experience in sales and business development.

• At least five years of business leadership experience.

• Experience with remote field service management strongly considered.

• Excellent verbal and written communication skills.

• Excellent interpersonal and customer service skills.

• Excellent sales and customer service skills.

• Excellent organizational skills and attention to detail.

• Excellent time management skills with a proven ability to meet deadlines.

• Strong analytical and problem-solving skills.

• Strong supervisory and leadership skills.

• Ability to prioritize tasks and to delegate them when appropriate.

• Ability to function well in a high-paced and at times stressful environment.

• Proficient with Microsoft Office Suite or related software.

The typical base pay range for this position at the start of employment is expected to be between $85,100.00 - $107,000.00 per year. GEA Group has different base pay ranges for different work locations within the United States.

The pay range is not a guarantee of compensation or salary. The estimated range is the budgeted amount for the position. Final offers are based on various factors, including skill set, experience, location, qualifications, and other job-related reasons. You may be eligible for additional rewards, such as discretionary bonus (based on eligibility) and/or equity awards.

GEA is an equal opportunity employer. Applicants will therefore receive consideration for employment without regard to age, sex, race, color, religion, world view, national origin, genetics, disability, gender identity, marital status, sexual orientation, veteran status or any other protected characteristic required by applicable law. Applicants with disabilities are welcome and will be given special consideration if they are equally qualified.

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