Senior Manager, Conversions - ASM Global - Barclays Center : Job Details

Position Title: Senior Manager, Conversions Department: Arena Operations Reports to: Director, Arena Operations FLSA Status: Exempt / Full-Time Salary Union Code: Non-Union Minimum Pay R ate: $92,200 Maximum Pay Rate: $102,000 Join Our Team at Barclays Center! Congratulations on taking the first step toward embarking on an exciting new adventure at Barclays Center! At Barclays Center, we're more than just a venue – we're a dynamic community driven by a shared passion for creating unforgettable live experiences. We're dedicated to nurturing our team members and empowering them to thrive in an environment where innovation, collaboration, and a love for sports entertainment intersect. If you're someone who lives and breathes events, fueled by an unwavering passion for creating magic in every moment, then we want you to join us in shaping the future of live entertainment. Come be a part of our vibrant community, where every day offers the chance to inspire, innovate, and make memories that last a lifetime. Our Company Values We understand that it is important for you to know what our values are to determine if they align with yours. Our four company values, Care, Integrity, Accountability and Growth Mindset, are reflected in everything that we do here at Barclays Center. From the interview process to employee recognition, we make certain to incorporate our four values. Position Summary This is not your typical operations job! As Senior Manager, Conversions at Barclays Center, you will lead more than 150 fast-paced arena transitions per year. From NBA and WNBA games to concerts and family shows, you'll turn a basketball court into a stage, a dirt floor for a monster truck show into a graduation ceremony, and back again… most often overnight. This role requires hands-on leadership, resilience under pressure, and a deep sense of accountability. This role is demanding—and that's by design. You'll lead a hardworking, proud union crew through the high-pressure conversions. Success requires sharp instincts, clear communication, and the ability to lead the union crew of strong perspectives and the expectation for steady, confident leadership. It's a tough job—but for the right person, it's incredibly rewarding. If you thrive on complexity, lead by example, and take pride in executing seamless transformations behind the scenes, we want to hear from you. Key Attributes for Success While these insights may be select elements that define this role, they also represent the exciting challenges and opportunities that come with being an integral part of the Barclays Center team. If you're ready to embrace these realities and contribute to the creation of extraordinary live experiences, we invite you to explore the details of the Senior Manager, Conversions position. Together, we will set new standards in the live event industry. Operational Excellence: Ensures all event conversions are completed safely, efficiently, and on schedule, with continuous improvement in processes and performance. Demonstrates enthusiasm, dedication, and professionalism while maintaining high standards of quality and safety. Strong Teamwork Abilities: Builds and nurtures a motivated, respected team culture across union and non-union personnel. Collaborates effectively with NBA/WNBA teams, event promoters, and internal departments to achieve shared goals. Navigates stakeholder dynamics with skill and professionalism to ensure smooth operations. Adaptability: Committed to supporting 150+ dynamic arena conversions annually, including weekends and holidays, to ensure exceptional guest experiences. Handles unexpected challenges with flexibility, composure, and a solution-focused mindset. Thrives in fast-paced environments, quickly adjusting to changing priorities to maintain seamless operations. Endurance Beyond the Norm: Long days are not just a possibility; they are a reality. Be prepared for a schedule that will involve overnights and early mornings. Success in this role requires resilience and the ability to perform at your best, even in the midst of demanding hours. Proactive Problem-Solving: Takes initiative to identify and resolve operational issues creatively and efficiently before they escalate. Leads with calm and professionalism during off-hours, managing urgent changes effectively. Meticulous Attention to Detail: Takes pride in delivering flawless conversions by carefully managing every detail. Ensures all aspects of conversions are executed to the highest standards to maximize efficiency and results. Maintains a strong focus on precision and quality throughout all operations. ESSENTIAL DUTIES & RESPONSIBILITIES: What You Will Do Lead and oversee the conversion and changeover of the arena between events, including but not limited to NBA and WNBA games, concerts, boxing, college basketball, graduations, family shows, press conferences, and dirt events. Inspect completed setups to ensure safety, accuracy, and full compliance with production notes, promoter expectations, and internal stakeholder satisfaction. Manage and directly supervise full-time and part-time union staff during all event conversions, including task assignments, real-time adjustments, and preparation of the facility. Develop, implement, and regularly update standard operating procedures (SOPs) for all conversion activities. Recruit, train, motivate, and evaluate union and non-union staff; facilitate ongoing development; address performance deficiencies; and implement disciplinary or termination procedures as needed. Collaborate cross-functionally with internal departments—including Events, Engineering, Security, and Premium—as well as external vendors and event partners to ensure conversion plans align with event-specific needs and support smooth operations. Manage conversion-related budgets, including cost accounting, expense tracking, and preparation of event cost summaries for various event types. Create, implement, and oversee purchasing and inventory control systems for tools, equipment, and consumable items. Continuously assess departmental needs, recommend repairs, maintenance, or special projects to the Operations Management, and ensure proper training and care of venue equipment including forklifts, pallet jacks, and lifts. Conduct ongoing reviews of budgeting and staffing plans while recruiting, training, supervising, and evaluating departmental personnel to ensure optimal performance and meet staffing needs. Prepare and maintain all required records, reports, and certifications to ensure compliance with city, state, and corporate policies, including safety and labor standards. Take ownership of projects and special initiatives as assigned by the Director of Arena Operations. CANDIDATE PROFILE: Who You Are Bachelor's or technical required. Minimum of 1–2 years' experience in facility operations management or conversions, including building changeovers, specifically within large sports and entertainment venues (18,000+ seats), managing conversion requirements for diverse arena events. Specific knowledge of portable seating, basketball floors, ice maintenance, dasher boards, dirt management, and overall venue changeover logistics. Prior experience managing and developing teams, preferably within a union environment. Familiar with OSHA standards and regulations, workplace safety, and the physical demands of the job. Proven experience in developing, managing budgets, and controlling costs. Working knowledge of Microsoft Office Suite. KEY COMPETENCIES: Skills You Possess Must have a flexible schedule with the ability to work nights, weekends, and holidays regularly, demonstrating dependability, punctuality, and timely completion of responsibilities. Excellent communication and situational leadership skills. Ability to stand or sit in one location for extended periods, typically a minimum of four hours during conversions. Ability to work in various climates based on the environment in the venue. Physically capable of lifting up to 70 lbs., standing for long hours, and navigating the arena during setup. Must have the ability to read, write and understand English in a working environment. How We Work: The Brooklyn Way in Action At Barclays Center, we lead with our values: Care, Integrity, Accountability, and Growth Mindset. These are brought to life through the following behaviors: Act with Urgency: Move with speed, be responsive, and eliminate delays. Time matters—so does momentum. Collaborate: Share information, celebrate wins, and speak up when something can be better. We succeed together. Have a ‘Can Do' Approach: Be flexible, gritty, and solutions minded. Stay open to change and push through challenges. Take Ownership: Own the experience, even when it's not your fault. Represent the brand with integrity and pride—every time. Call to Action If you have a passion for events, a steady hand under pressure, and the drive to turn vision into reality overnight, apply now and help shape unforgettable moments at Barclays Center. ASM Global reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. ASM Global may require an employee to perform duties outside his/her normal description. Employment Type: Full Time Years Experience: 1 - 3 years Salary: $92,200 - $102,000 Annual Bonus/Commission: No