Senior IT Support Specialist - Abacus Group, LLC : Job Details

This range is provided by Abacus Group, LLC. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$135,000.00/yr - $145,000.00/yr

Our client is a bank. They seek a Senior IT Support Specialist to join their Manhattan, NY office.

Responsibilities

• Manage the ticketing system by assigning, reviewing, and analyzing tickets
• Provide first-line support (Level 1) for desktop and banking applications
• Work extensively with end users to answer questions or escalate issues
• Support Windows workstations and Windows server environment
• Generate and submit Helpdesk KPI and KRI reports
• Automate Helpdesk tasks using scripts, including PowerShell and Python
• Accurately document Helpdesk procedures and troubleshooting steps

Requirements

• Bachelor's degree in Information Technology or Computer Science
• 5+ years of IT Support experience in the banking industry
• Familiar with banking systems, including Summit and Montran
• Knowledge of desktop applications, including Microsoft Office Suite
• Proficient in Help Desk management software (KACE, Jira, Zendesk)
• Skilled in Windows Server (2022) and Windows Workstation (10 and 11).
• Experience with scripting tools (PowerShell, Python)
• Excellent communication and documentation abilities
• Strong troubleshooting and problem-solving skills

JobID: 47333

Seniority level

• Seniority levelMid-Senior level

Employment type

• Employment typeFull-time

Job function

• Job functionInformation Technology
• IndustriesBanking

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