Senior IT Support Analyst - NatureWorks : Job Details

Job Title: Plant Senior Support Analyst Location: Blair, Nebraska Job Type: Full-Time | On-site At NatureWorks, we use renewable resources to create sustainable materials that make a difference. Our Blair, Nebraska manufacturing site plays a key role in this mission, and we're looking for a Plant Senior Support Analyst to ensure the reliability and security of the plant's IT infrastructure. This is a hands-on, structured role focused on maintaining server and network performance, supporting operational systems, and assisting employees with IT needs that keep production running smoothly. Key Responsibilities

• Administer and maintain Windows servers, Active Directory, backups, and endpoint protection
• Monitor, configure, and troubleshoot network infrastructure, including switches, firewalls, routers, and VPN (Cisco and/or WatchGaurd preferred)
• Manage VMware environments to ensure stability and performance
• Provide on-site IT support for users, resolving hardware, software, and connectivity issues
• Maintain plant-specific systems such as Pi and D3
• Participate in after-hours support rotation as needed
• Collaborate with internal teams and third-party vendors to resolve issues and implement improvements
• Maintain documentation and support compliance with IT policies and EH&S standards

What We're Looking For This role is ideal for someone who brings:

• Strong experience with backup technologies and system recovery
• Practical knowledge of network configuration, ideally with Cisco switching
• Hands-on experience with VMware
• A reliable, methodical approach to problem-solving
• An interest in supporting users across the facility with clear, consistent service
• A preference for working on-site in a production environment, with a readiness to support critical systems after hours when needed

Qualifications

• Bachelor's degree in Computer Science or related field
• 10+ years of IT support experience, with at least 5 years in server and network administration
• Proficiency with Microsoft Server OS, Exchange, Active Directory, endpoint protection, and mobile device management
• Strong troubleshooting and communication skills

Compensation and Benefits

• Annual salary range: $95,000-$110,000
• 8% annual bonus opportunity
• Comprehensive benefits including:
• Medical, dental, and vision insurance
• Paid sick leave, family sick time, holidays, and 120 hours of vacation
• Parental leave and Employee Assistance Program (EAP)
• Retirement savings with 5.5% automatic company contribution and 50% match on the first 6% of employee contributions

Why Join NatureWorks?This role offers an opportunity for an experienced IT professional to apply their expertise in a critical operations environment where system reliability and responsiveness are essential. You'll work on meaningful projects, support a strong team, and help power a facility dedicated to sustainability and innovation. Apply today to make an impact where IT and operations come together. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.