Senior Intake Coordinator - Indiana University Foundation : Job Details

Company Description Are you a high-performer who wants to contribute to a mission-driven and values-based organization? If you are motivated by doing impactful work and making a difference in people's lives, then the Indiana University Foundation (IUF) is the place for you. At the IUF, we believe in making the dream of higher education attainable, providing support for life-changing research, and preparing the next generation of leaders. As a trailblazer among our peers, we provide fundraising leadership and endowment stewardship to support needs and initiatives across all of Indiana University's campuses. As part of our team, you will help make IU donors' dreams last forever. At the IUF we work hard, celebrate achievements, and foster an environment where everyone's contributions matter. We are nimble and innovative, and we want you to bring your ideas and energy to join forces with some of the best talent in our industry. In addition to being part of a meaningful mission as an IUF employee, you'll find there are many ways to connect and collaborate. Our FUNdation (see what we did there?) Committee helps us connect and unwind with food truck lunches, holiday gatherings, costume contests, free snacks, IU spirit-wear Fridays, and spontaneous gestures that surprise and delight. Our Wellness Committee ensures that the health and well-being of our employees is top of mind through outstanding benefits, mental health offerings, and activities. We encourage community leadership and service and make space for our staff to pursue their passions. Our total rewards philosophy ensures that we support employees financially, emotionally, and in their career growth. If the IUF sounds like a fit for you, we invite you to join us today. Job DescriptionCandidates must reside in, or be willing to relocate to, Indiana. This role has the option for a hybrid or flexible work from home schedule after an in-person onboarding. The anticipated salary range for this position is $50,000-$55,000/year and is commensurate with experience. The Indiana University Foundation (IUF) is seeking a Senior Intake Coordinator to join our Crimson Services Center Data Analysts team. In this pivotal position, you will be the first point of contact for alumni and donor data requests, ensuring accuracy, compliance, and efficiency from the moment a request is made until it's fulfilled. As the first point of contact for alumni and donor data requests, you'll review each submission to ensure it's complete, accurate, and compliant with policy before assigning it to the appropriate analyst. You'll work closely with requesters to clarify details, gather missing information, and confirm the right approvals are in place. As a subject matter expert in intake procedures, you'll guide colleagues through our web-based project management system and help maintain turnaround times that meet or exceed expectations. In this role, you'll help balance team capacity while identifying opportunities to improve processes. You'll spot trends in requests and turn them into ways to streamline work and grow our self-service options. If you thrive in a dynamic, detail-oriented environment, we want to hear from you. Apply today! QualificationsEducation & Experience

• Bachelor's degree required.
• Minimum 5 years of administrative, project management, or technical support experience required.
  • Combinations of relevant education and experience will be considered.
• Experience with project management systems (e.g., Workfront) preferred.
• Background in data management or data governance strongly preferred.

Knowledge, Skills, and Abilities

• Excellent customer service skills and the ability to build trust with the customer.
• Strong attention to detail.
• Ability to manage a high volume of incoming requests while maintaining timely follow-through.
• Demonstrated analytical ability and collaborative approach to problem-solving.
• Proficiency with project management software is preferred.
• Ability to work individually and with a team.
• Ability to document processes and identify opportunities for improvement.
• Strong organization and time management skills.

Additional Information A cover letter expressing your interest is highly recommended for consideration. We anticipate an October start for this role, though screens may start as soon as August 21st. The IUF is committed to providing a safe, respectful, and professional work environment that is free of Discrimination and Harassment. The IUF will not tolerate any form of Discrimination or Harassment based on the Individual's race, ethnicity, religion, color, sex, age, national origin, genetic information, sexual orientation, disability, gender identity or expression, ancestry, marital status, protected veteran status, pregnancy, or any other basis prohibited by law. Videos To Watch