Senior Health Information Operations Manager - Datavant : Job Details

Overview

Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format. Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care.

By joining Datavant today, you're stepping onto a high-performing, values-driven team. Together, we're rising to the challenge of tackling some of healthcare's most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare.

Responsibilities

We are looking for a Senior Health Information Operations Manager that will be the tip of the spear for our service offering. Our ideal candidate is passionate and capable in 3 core areas: Operations, Account Management, and People Leadership. You can thrive within a production-based environment, you are passionate about delighting our clients and exceeding expectations, and you are energized about investing yourself into a frontline team that is committed to fulfilling our mission of connecting the healthcare ecosystem with relevant and timely data to improve patient outcomes.

You will:

• Assist the VPO in overseeing hiring, training, motivating, coaching, and developing of associates within the reporting structure
• Ensure ongoing communications with HIM Directors and Field Operations
• Have a comprehensive understanding of all product lines and will be responsible for ensuring that staff are trained on all products and services
• Lead initiatives such as company technology deployment and support strategies, new business implementations, training requirements and execution, and technical support processes to improve productivity, customer retention and reduce labor and material expense
• Mentor hourly staff and supervisor team for further professional development
• Provide exceptional time management skills to include being mindful of meeting deadlines, responding timely to emails and phone messages
• Support a service operations environment that focuses on customer satisfaction through service delivery excellence and Quality Improvement processes
• Provide quality service to ensure 100% client retention
• Participates in project teams and committees to advance operational strategies and initiatives

Qualifications

What you will bring to the table:

• Experience in a healthcare environment
• Demonstrated ability to lead people and get results through others
• Ability to organize and manage multiple priorities
• Problem analysis and problem resolution at both a strategic and functional level
• Excellent interpersonal and communication skills
• Passion for identifying process improvements and providing solutions
• High level of focus on employee engagement
• Customer Service experience and Call Center knowledge/management
• ROI (Release of Information) exposure
• Open to travel up to 50% of the time to multiple sites throughout the San Francisco Peninsula and surrounding areas based on client need

Bonus points

• Prior ROI management experience
• Customer Service/Call Center Management

Compensation

The estimated base salary range (not including variable pay) for this role is $94,000 — $110,000 USD. This role is eligible for additional variable compensation.

EEO and Privacy

We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement and Know Your Rights. Datavant does not and will not discharge or discriminate against employees or applicants for inquiring about, discussing, or disclosing their own pay. We may collect voluntary demographic information to improve our recruitment process. If you need an accommodation while seeking employment, please request it here by selecting the End-User Interview Accommodation Request; you will need your requisition ID when submitting your request. Reasonable accommodations are reviewed on a case-by-case basis.

To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof of various vaccinations. Requests for exemptions will be reviewed on a case-by-case basis. This job is not eligible for employment sponsorship.

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