Senior Field Service Engineer I - EMSAR : Job Details

Equipment Management Service And Repair – EMSAR

Headquartered in Austin, Texas, EMSAR is a fast-growing national technical services company providing maintenance, repair and installation services to OEMs in the healthcare, laboratory, self-service kiosk and critical power sectors. Our customer-centric model enables us to customize and deliver the highest quality solutions to blue-chip and emerging clients.

Key Services

• On-site technical field support, including maintenance & repair
• FDA field change orders ( recalls )
• Bench repair and remanufacturing
• Installation
• Call center
• Contract manufacturing and logistics
• FDA compliance and validation
• Project management
• Training and education

Position: Field Service Engineer – I (Entry-Level)

We are looking for a Field Service Engineer I who is passionate about our core mission – to customize and deliver the best and highest quality solutions to our customers. This intermediate-level field position is responsible for testing, calibration, verification, preventative maintenance, installation and repair services on a variety of equipment including medical testing devices, kiosk equipment, power three-phase high-voltage UPS and distribution equipment, and other EMSAR and client equipment.

Core Responsibilities

• Provide on-site preventative maintenance, repairs, performance verifications, calibrations, and software/hardware upgrades on EMSAR-supported equipment.
• Establish and maintain close communication with assigned customers to ensure maximum operational visibility.
• Provide intermediate-level engineer support and service work.
• Ensure customer satisfaction pertaining to services provided.
• Follow quality practices specified by EMSAR and product vendors.
• Manage assigned work orders and document all facets of the work product in EMSAR's CMMS.
• Provide accurate and timely reporting of service status and escalations.
• Maintain a professional appearance at all times.
• Control and maintain EMSAR assets, including tools, parts and test equipment.
• Promote teamwork and cooperation between EMSAR associates and partner staff.
• Work regularly with dispatcher for work assignments.
• Maintain a safe work environment, follow safety instructions/training and utilize appropriate safety equipment.
• Operate onsite at dedicated client facilities.
• Provide on-the-job support to entry-level technicians.
• Follow client quality requirements.
• Support and apply appropriate quality system processes.
• Perform additional duties as needed or assigned by supervisor/manager.

Required Skills & Qualifications

• High School diploma or equivalent
• 2–4 years of technical experience (or Associates degree with 1+ years of experience).
• Valid driver license and liability insurance; ability to drive personal, fleet and/or rental vehicles.
• Analytical: Ability to read and interpret technical instructions, safety manuals, service manuals, policies and procedures.
• Technical skills: Limited field service and/or technical experience; intermediate level technical skills.
• Oral/Written communication: Excellent verbal and written communication skills.
• Interpersonal skills: Effective communication that results in positive internal/external relationships.
• Planning/organizing: Prioritize and plan activities and use time efficiently.
• Work independently with some direct supervision.

Physical Demands & Work Environment

• Extensive periods of sitting at a computer terminal and extensive periods of standing and walking while performing services.
• Frequent bending, squatting and stair climbing; use of both hands without restriction and manipulate small hand tools.
• Ability to lift up to 50 pounds and move up to 125 pounds without assistance.
• Regional day and overnight travel required.