Senior Engineer - Dancrai Pty : Job Details

Senior Engineer

Dancrai Pty

Job Location : Albion,MI, USA

Posted on : 2025-08-06T06:22:00Z

Job Description :

Add expected salary to your profile for insightsBring your IT expertise to a team that values growth and innovation.What is the roleFull-time role -based at our Albion, Brisbane office , operating on a hybrid setup with regular client on-site visits . The position requires 38 hours per week , with occasional after-hours work and on-call duties as needed .As a Senior Engineer, you will provide technical support to clients including remedial maintenance support on infrastructure, LAN and WAN networks and implementation of new projects, while acting as an escalation point in areas of expertise.The following include but may not be limited to the responsibilities of the Senior Engineer:Provide remote and onsite IT support across client environments.Diagnose, repair, configure, and upgrade hardware and IT systems.Troubleshoot hardware and network issues, and implement effective solutions.Collaborate with clients to understand technical requirements and recommend suitable technologies.Create and maintain high-level and low-level design documentation.Monitor system logs and manage incident tasks as needed.Liaise with vendors for technical support and issue resolution.Ensure systems meet configuration and compliance standards.Act as an escalation point and mentor for junior team members.Serve as a subject matter expert in key technology areas.Conduct technical analysis and testing, offering expert recommendations.Prepare project documentation including scope, specifications, and implementation plans.Support infrastructure design and solution architecture.Provide technical input for quotes, proposals, and tenders.Maintain and improve technical procedures and documentation.Continuously expand technical knowledge through training and self-study.Accurately log daily activities using internal systems.Perform other related duties as required.Who we are looking forSuccessful candidates need deep technical expertise and a strong engineering track record as well as:· 5–8 years of experience in technical IT support, with a strong client-focused approach.Hands-on experience with Active Directory, Microsoft 365, Intune, and Endpoint management.Hands-on experience with backup solutions (Veeam, Datto), networking (DNS, routers, firewalls), and SD-WAN.Proficient in Windows Server, Group Policy, Exchange, Office 365, and virtualization technologies.Hands-on experience with TCP/IP, cloud platforms, IT security, and multi-server infrastructure.Certified in Cisco, Veeam, VMware, and Microsoft technologies will be highly regarded.Skilled in engaging confidently with clients and stakeholders across written, phone, and in-person communication.Excellent interpersonal and written communication skills; adept at working with both technical and non-technical audiences.Proven ability to manage small projects from design to implementation.Strong troubleshooting skills and logical, lateral thinking.Demonstrated success in delivering multiple projects and mentoring junior staff.Strong team player with leadership qualities, time management skills, and a continuous learning mindset.What we offerA friendly team environment with a strong technical support networkBroad range of options for training and developing your IT skillsOpportunity to work with the IT industry's latest technologiesInternal career growth for high performers and IT super-starsCost price on products from our suppliersLunches and snacks providedReferral bonusJoin New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service.If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together.We believe that investing in our employees is the key to professional growth and setting the standard for excellence in our field. We are looking for new team members who showcase our core values of community, integrity, agility and commitment. If this resonates with you, there is an opportunity join New Era Technology's growing team of highly skilled and industry-certified professionals.New Era Technology, Inc., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”).View our Privacy Policy here job insights Salary match Number of applicants Skills matchNew Era Technology works with customers in Australia and across the world as a trusted technology adviser. Often a single project leads to a long-lasting partnership where we have the continued privilege of helping our customers deliver valuable technology solutions that improve efficiencies and experiences to their employees and customers.Our global team of engineers, designers, and technology experts help break down the barriers that impede productive and secure work through purpose-built solutions including Collaboration & UC, Data Networking, Security, Cloud, Managed, and Professional services.With more than 45 offices and 2000 employees worldwide, New Era is committed to delivering software solutions that connect people, places and information in a rapidly changing digital world.New Era Technology works with customers in Australia and across the world as a trusted technology adviser. Often a single project leads to a long-lasting partnership where we have the continued privilege of helping our customers deliver valuable technology solutions that improve efficiencies and experiences to their employees and customers.Our global team of engineers, designers, and technology experts help break down the barriers that impede productive and secure work through purpose-built solutions including Collaboration & UC, Data Networking, Security, Cloud, Managed, and Professional services.With more than 45 offices and 2000 employees worldwide, New Era is committed to delivering software solutions that connect people, places and information in a rapidly changing digital world.To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.Featured jobs EEHA Automation Pty Ltd10d agoSystems and Network Administrator1d ago#J-18808-Ljbffr

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