The Senior Engineer will play a pivotal role within the Workplace Technology team, driving innovation through Microsoft Copilot and Power Platform. This position requires a dynamic individual with deep technical expertise and the ability to collaborate globally across business teams to design and implement AI-enhanced workflow automation within Microsoft 365.
In this role you will actively engage with cross-functional teams, including business, technology, security services, product management, and delivery teams, leveraging exceptional interpersonal skills to foster collaboration. Responsibilities include leading technical discussions, providing training, and demonstrating technologies to diverse audiences, requiring strong communication and presentation abilities.
The ideal candidate must have prior experience in a global enterprise financial services organization and a proven track record in managing complex M365 environments. This role demands a combination of technical leadership, strategic thinking, and hands-on problem-solving.
Key Responsibilities
- Serve as a Subject Matter Expert (SME) for Microsoft CoPilot and Power Platform.
- Design and implement AI-enhanced workflow automation using Microsoft Copilot and Power Platform.
- Collaborate globally to identify and address business needs, leveraging M365 technologies for workflow optimization.
- Lead technical discussions and provide training sessions, ensuring seamless adoption of new technologies across teams.
- Perform detailed Root Cause Analysis (RCA) to troubleshoot and resolve complex issues.
- Develop clear documentation of symptoms, solutions, and best practices for technical problems.
- Deliver presentations and technology demonstrations to large groups of stakeholders.
- Provide 24x7 technical support with flexibility to work nights/weekends as required.
Core Qualifications
- Expertise in Microsoft 365 Services:
- 10+ years of experience with Microsoft technologies, including SharePoint.
- 5+ years of hands-on experience managing M365 environments.
- Expert-level knowledge in Microsoft 365 Copilot and Power Platform.
- Deep understanding of Teams, SharePoint Online, and OneDrive for Business.
- Technical Skills:
- Strong knowledge of SharePoint workflow development.
- Solid understanding of Azure AD and Azure Active Directory Connector technologies.
- Proficiency in Microsoft Office and desktop operating systems.
- Development experience with Python and C#.
- Problem-Solving and Analysis:
- Capability to perform detailed RCA for complex technical problems.
- High-level functional knowledge of server, workstation, network, and application technologies and infrastructures.
- Self-motivated and capable of independently solving problems and driving projects forward.
- Interpersonal and Communication Skills:
- Ability to lead technical discussions and collaborate across global teams.
- Exceptional communication and presentation skills, including the ability to train and demonstrate technologies to large audiences.
- Additional Requirements:
- Prior experience in a global enterprise financial services organization is mandatory.
- Flexibility for 24x7 availability and willingness to work nights/weekends as required.
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