Senior Director, Workers Compensation | Manhattan, NY, USA | Remote - Selby Jennings : Job Details

Senior Director, Workers CompensationSelby Jennings Manhattan, United States Apply now Posted 1 day ago Remote Job Permanent USD160000 - USD200000 per year Senior Director, Workers CompensationSelby Jennings Manhattan, United States Apply now

Our client is a successful MGA originally focused on small contractor liability programs, which now has expanded into a nationwide intermediary offering a range of commercial insurance products, including Workers' Comp, Commercial Auto, Inland Marine, etc. They prioritizes personalized service, strong broker relationships, and continuous innovation. They manage over $400 million in premium while maintaining a small-business mindset centered on speed, simplicity, and customer care.

Position OverviewOur client is seeking a seasoned executive to lead their Workers' Compensation division, a dynamic and expanding $250 million program. This role encompasses full oversight of underwriting, operations, technology, and program management. The ideal candidate will bring deep expertise in program management, strategic planning, and risk management to drive growth, improve efficiency, and optimize loss ratios.

Key Responsibilities

• Department Oversight: Lead all facets of the Workers' Compensation Administration department, including underwriting, operations, and policy administration.
• Strategic Growth: Design and implement strategies to expand market share, increase profitability, and strengthen the Workers' Compensation portfolio.
• Program Execution: Manage complex, large-scale initiatives aimed at improving loss ratios, reducing expenses, and boosting overall performance. Collaborate with carriers to assess claims and adjust underwriting strategies as needed.
• Operational Excellence: Ensure smooth day-to-day operations, including policy servicing and customer support, with a focus on efficiency and service quality.
• Technology Integration: Partner with IT leadership to deploy and integrate technology solutions that align with business goals and enhance both internal processes and customer experience.
• Loss Ratio Optimization: Continuously monitor and analyze loss performance, identifying trends and implementing corrective strategies.
• Risk Management: Maintain robust risk management protocols, including assessment, mitigation, and ongoing monitoring.
• Cross-Functional Collaboration: Build strong partnerships across Underwriting, Claims, Operations, IT, and Finance to ensure cohesive execution of business strategies.
• Team Leadership: Cultivate a high-performing, innovative, and customer-focused team. Inspire and guide team members to achieve outstanding results.
• Accountability & Results: Own key business outcomes, including financial performance, customer satisfaction, and operational efficiency. Promote transparency and take personal accountability for results.

Qualifications

• ~15 years of experience in Property & Casualty insurance, with a strong emphasis on Workers' Compensation
• Demonstrated success in leadership roles with a focus on growth and operational improvement
• Expertise in underwriting, operations, and risk management
• Experience in technology implementation and IT collaboration
• Strong strategic thinking, communication, and leadership skills
• Proven analytical and problem-solving capabilities
• Excellent interpersonal and cross-functional collaboration skills
• Extensive program management experience with the ability to manage multiple initiatives simultaneously
• Professional designations such as CPCU, ARM, or similar preferred
• Experience with data analytics and business intelligence platforms
• Knowledge of regulatory frameworks and industry trends
• Background in a P&C insurance company with a robust Workers' Compensation program

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