Senior Director, Technical Consulting - Hearst Corporation : Job Details

Client Management Lead clients in their efforts to maximize their usage of the CareProminence platform to achieve their technical strategic initiatives. Ensure that each client has the necessary technical professional services coverage Maintain visibility into client priorities and ensure they are addressed in a timely manner. Manage client expectations to ensure that delivery quality is optimized. Assess engagement risks and drive mitigation strategies to reduce impact to clients. Serve as the (client-facing) escalation path and address all technical issues that arise, including direct client communication to maintain client satisfaction. Report on and maximize the operational and financial health of the technical portfolio. Drive billable capacity, and where needed contribute to billable utilization. Define and scale an operational infrastructure needed to maximize delivery throughput and profitability and deliver a successful client and employee experience. Operational Management Se...Technical, Director, Senior, Operations, Delivery, Project Management, Technology