Senior Director Solutions and Consulting BA & Consulting New York, NY - Heart Talent : Job Details

Senior Director Solutions and Consulting

New York, NY

Full Time

Job Description

Company Overview

Haptiq is a leader in AI-powered enterprise operations, delivering digital solutions and consulting services that drive value and transform businesses. We specialize in using advanced technology to streamline operations, improve efficiency, and unlock new revenue opportunities, particularly within the private capital markets.

Our integrated ecosystem includesPaaS - Platform as a Service,the Core Platform, an AI-native enterprise operations foundation built to optimize workflows, surface insights, and accelerate value creation across portfolios;SaaS - Software as a Service, a cloud platform delivering unmatched performance, intelligence, and execution at scale;S&C - Solutions and Consulting Suite, modular technology playbooks designed to manage, grow, and optimize company performance. With over a decade of experience supporting high-growth companies and private equity-backed platforms, Haptiq brings deep domain expertise and a proven ability to turn technology into a strategic advantage.

The Opportunity

As the Senior Director Solutions and ConsultingBusiness Unit, you will be responsible for P&L ownership, driving strategic growth, and leading delivery excellence in our global services division. Our services span end-to-end product engineering, digital transformation, and consulting for enterprise and SaaS clients. We are a global software product development partner serving startups to Fortune 500 companies, delivering high-impact digital solutions through world-class talent across the US, India, Poland, and Canada.

You will lead a geographically distributed team of over 300+ engineers, QAs, project managers, designers, and business analysts, ensuring the successful delivery of cutting-edge digital solutions to our clients. This is a highly strategic and execution-focused role, reporting directly to the C-suite.

Key Responsibilities

Business Leadership & Strategy

• Define and execute the services business strategy aligned with company goals.
• Own and grow the P&L for the services and consulting business.
• Lead GTM strategy for digital product engineering and consulting services.
• Drive growth via new client acquisition and account expansion in North America and Europe.

Delivery & Operations

• Ensure delivery excellence across all client engagements, meeting SLAs, timelines, and budgets.
• Drive engineering and operational best practices across cross-functional teams.
• Optimize distributed delivery models across US, India, Poland, and Canada.
• Build and scale delivery frameworks, playbooks, and consulting methodologies.
• Manage resources and resource utilization to maximize margin without compromising on service quality.

Client Engagement & Consulting

• Serve as an executive sponsor for strategic clients.
• Lead consulting engagements around digital transformation, architecture, and product strategy.
• Help clients shape roadmaps, prioritize initiatives, and make technology decisions.

Team & Capability Development

• Lead and mentor a global team of 300+ across engineering, QA, UX, product, and PM functions.
• Build leadership succession and capability development plans.
• Drive a high-performance culture, foster knowledge sharing, and promote talent retention.

Qualifications & Experience

• 10+ years in software delivery, product engineering, or digital consulting.
• Proven experience leading global software delivery teams of 100+ across functions.
• Strong technical background preferred – software engineering, systems architecture, or product development.
• Deep experience in agile, DevOps, and distributed delivery models.
• Excellent client-facing skills and executive presence.
• Strong understanding of commercial models – fixed price, T&M, managed capacity, etc.
• Experience operating in or selling to US-based clients, as well as global delivery coordination across continents, is a must.

Key Metrics for Success

• Services revenue growth and margin improvement
• On-time and on-budget delivery rate
• Employee engagement and retention
• Pipeline conversion and utilization rates
• Flexible work arrangements (including hybrid mode)
• Great Paid Time Off (PTO) policy
• Opportunities for professional growth and development.
• A supportive, dynamic, and inclusive work environment.

Why Join Us?

Join us at Haptiq Technology and Solutions and be a part of our mission to create innovative solutions that drive success. Apply now to make a difference in the world of technology and design.

Job ID 947####### | Posted on June 27, 2025

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Haptiq does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.