Senior Director, Revenue Operations - Customer Retention - Experity : Job Details

Revenue Operations drives revenue retention, growth, and efficiency by optimizing GTM systems and guiding GTM strategy with data. The Senior Director, Revenue Operations - Retention owns Implementation, Customer Success, and Support Operations, unifying the functions that support customer on-boarding, retention, and growth. This leader drives revenue growth by closing post-sale execution gaps, eliminating friction, and building scalable systems that empower GTM teams to operate with autonomy and clarity. Our organization is evolving from a reactive, service-oriented model to a proactive, programmaticone. We believe durable revenue comes from strong systems and empowered people. This is a strategic leadership role with direct impact on onboarding, value realization, customer satisfaction, and Net Revenue Retention (NRR). It requires strong stakeholder alignment, systems thinking, and a demonstrated ability to execute on a roadmap. This role will be a bias for action, a passion for custo...Operations, Director, Revenue, Retention, Business Operations, Customer, Technology