Senior Director, Program Lead - Client IQ - FIS - Fidelity Information Services : Job Details

As the Client IQ Program Lead within the Client Office, you will lead a significant enterprise-wide initiative focused on modernizing the end-to-end client lifecycle journey with an AI enabled CRM platform, across Banking, Capital Markets, and Corporate customers. In this role you will be accountable for orchestrating the end-to-end delivery of a multi-year, cross-functional program that spans business, technology, and operations. The ideal candidate brings deep experience in Client and Commercial experience design, program governance, stakeholder alignment, and value realization. This role will leverage Salesforce, or comparable solution, to streamline client management processes and enhance customer interactions. Key responsibilities include:Strategic Leadership & Vision - Define and continuously refine the AI-enabled platform vision, roadmap, and success metrics to ensure alignment with the enterprise goals - Use advocacy and inquiry to disrupt, think big / bold and challenge the s...Director, Program, Leadership, Team Leader, Salesforce, Senior, Business Services