Senior Director of Program Operations - Aspire Living & Learning : Job Details

Feel good about where you work and what you do!Aspire Living & Learning is a non-profit human services agency dedicated to supporting individuals with developmental and intellectual disabilities. With over 1,000 employees across five states, we are committed to person-centered services, inclusive communities, and transformational leadership. Our work is rooted in compassion, innovation, and integrity—and we're looking for a leader who shares those values.

Aspire Living & Learning is currently seeking a Senior Director of Program Operations to lead and oversee state-level service delivery in Connecticut, ensuring high-quality, person-centered programs. This leadership role involves strategic oversight of program operations, growth, compliance, budgeting, and continuous improvement. The Senior Director will support multiple service lines across Connecticut and serve as a key member of the Agency Leadership Team. This position is based primarily onsite at our Hamden office, with some travel to support teams and program locations.

What You'll Do:

Provide visionary leadership across Connecticut programs, fostering a positive, collaborative work culture.

Supervise senior leaders and administrative staff to ensure high-quality service delivery.

Guide operational strategy, program development, and continuous quality improvement.

Ensure compliance with all federal, state, local, and agency regulations.

Oversee budgets, billing integration, risk management, and performance monitoring.

Collaborate across departments and serve as a key member of the Agency Leadership Team.

Cultivate strong relationships with funders, community partners, and regulatory bodies.

Represent Aspire in statewide initiatives, committees, and RFP processes.

Proven leadership experience managing large-scale human services programs.

Master's degree in a related field and deep understanding of the developmental disability service landscape.

Strong organizational, communication, and interpersonal skills.

Ability to inspire teams, lead through change, and support professional development.

Financial and operational acumen, including budget management and contract negotiation.

Collaborative spirit with a strategic mindset and commitment to Aspire's mission and values.

Employees at Aspire enjoy working with a collaborative and dedicated team that values a culture of belonging and care. We take pride in offering a comprehensive benefits package to eligible employees, including:

• Comprehensive Health, Dental, & Vision Insurance - Choose from multiple medical plans, with vision coverage included at no extra cost.
• Flexible Spending Accounts (FSA) and Health Saving Account (HSA) options - Use pre-tax dollars for medical and dependent care expenses.
• Lifestyle Spending Accounts with JOON - Monthly funds for wellness, fitness, commuting, childcare, pet care, and more.
• 403(b) Retirement Plan with Employer Match - A 100% match on contributions up to 2% of your salary.
• Generous Paid Time Off - Paid sick, personal, and vacation days, plus holidays.
• Professional Growth Opportunities - Access to training, leadership and management courses, mentorship, and career advancement.
• Employer-Paid Life & Disability Insurance, Employee Assistance Program (EAP), Telehealth Services and more!

Aspire Living & Learning believes it must play an active role in creating a community of employees that is diverse, inclusive and equitable. Our work benefits greatly from the contributions of people of color, people from working class backgrounds, women, LGBTQ people, and individuals with disabilities. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.

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