Senior Director of Product - AI/Machine Learning Remote - United States - Solera Health : Job Details

Senior Director of Product - AI/Machine Learning

Remote - United States

About Solera

Solera Health is committed to changing lives by guiding people seamlessly to better health solutions, while providing payers and employers the tools to manage providers and outcomes across conditions. Solera's platform provides a marketplace of curated networks of digital and community point solutions focused on intensive, evidence-based lifestyle, behavioral, and social interventions to impact the most prevalent and costly chronic conditions. Solera strategically matches consumers to their best-fit solution and helps keep them engaged for successful health outcomes.

About the PositionWe're seeking a strategic, execution-driven Senior Director of Product to lead high-impact initiatives across both Product Operations and Product Management, with a focus on customer-facing, AI-enabled tools and platforms. Reporting directly to the Chief Product Officer, you will lead cross-functional work that enables product teams to deliver exceptional, intelligent experiences to customers. This role does not involve direct people management, but rather, ownership of the work, systems, and processes that drive product success.

You'll work at the intersection of AI, customer experience, and product delivery — improving how the organization operates, builds, and scales ML-powered features within customer-facing solutions. You will be instrumental in translating strategic goals into operational systems, product insights, and actionable roadmaps.

What You'll Do

Product Operations Leadership

• Build and evolve operational frameworks that support the delivery of AI-powered customer-facing tools.
• Define and improve tooling, workflows, and reporting systems that promote transparency, velocity, and alignment across product, engineering, design, and business teams.
• Drive adoption of scalable processes such as strategic prioritization, cross-functional planning, and goal-setting using OKRs.
• Monitor key product and operational metrics, including customer usage, satisfaction, and ML model performance.
• Identify and address bottlenecks in the product development lifecycle, especially those related to AI model training, iteration, and user feedback integration.
• Partner with the CPO and product managers to shape the roadmap for customer-facing products that leverage AI and ML technologies.
• Support the definition, prioritization, and delivery of features that directly impact end users—enhancing usability, personalization, and value.
• Translate customer insights and behavior data into actionable product opportunities and product development strategies.
• Ensure AI/ML solutions are embedded thoughtfully and responsibly into customer-facing interfaces and workflows.
• Help teams define product success metrics, evaluate experiments, and iterate quickly on customer feedback and performance data.

Cross-functional Collaboration & Influence

• Serve as a thought partner across product, data science, engineering, and GTM (go-to-market) teams, helping align strategic initiatives and execution.
• Facilitate collaboration between technical teams and customer stakeholders, ensuring products are both technically sound and user-focused.
• Act as a connector across teams to bring clarity, structure, and prioritization to complex product challenges.
• Champion a culture of innovation, ethical AI use, and data-informed iteration across the product organization.

What You'll Need

• Bachelor's degree required; MBA or equivalent advanced degree preferred.
• 7+ years of experience spanning product management, product operations, or strategy, including work in fast-paced startup environments where ambiguity and rapid iteration are common.
• Proven success delivering customer-facing products powered by AI and Machine Learning technologies, with a strong track record of translating complex technical capabilities into intuitive user experiences.
• Deep familiarity with the end-to-end AI/ML product lifecycle, including data sourcing, model development, training, deployment, and continuous optimization.
• Experience in the healthcare industry (e.g., health plans, payers, digital health, or point solutions), with a clear understanding of regulatory, compliance, and data privacy considerations.
• Deep knowledge of and passion for the digital health space, staying current on emerging technologies and market trends.
• Strong understanding of customer engagement workflows, feedback loops, and user experience principles in software and digital tools.
• Experience building and scaling product operations systems in startup or high-growth environments, including designing processes, implementing tools, and establishing metrics to measure performance and drive accountability.
• Demonstrated ability to lead cross-functional workstreams effectively without formal people management authority, influencing stakeholders across engineering, design, data science, compliance, and commercial teams.

Additional Information

• This is a remote position and must be located in the United States. Some travel may be required to meet with the Solera team for planning sessions and corporate events.

Why Solera Health?

• Impact:Contribute to meaningful health outcomes that change lives and empower communities.
• Growth:Be part of a dynamic, growth-oriented company with ample opportunities for career advancement.
• Culture:Join a team that values innovation, collaboration, and a commitment to making a difference.
• Benefits:Competitive compensation, comprehensive benefits, and a flexible work environment.
• Remote first culture
• Flexible PTO
• Paid pregnancy and parental leave
• Adoption Assistance Program
• Medical, Dental and Vision
• Company paid Life, Long Term Disability and Short-Term Disability
• 13 Company Holidays
• 401k+ company match!
• Free Fitbit
• Casual and fun atmosphere

Disclaimer: The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.

EEO: Solera Health provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Solera Health complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Apply for this job

*

indicates a required field

First Name *

Last Name *

Email *

Phone *

Location (City) *

Resume/CV *

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Education

School Select...

Degree Select...

Select...

Select...

Start date year

End date month Select...

End date year

Do you have at least 7+ years of Product Management experience? * Select...

Do you have proven success delivering customer-facing products powered by AI and Machine Learning technologies? * Select...

Do you have deep familiarity with the end-to-end AI/ML product lifecycle, including data sourcing, model development, training, deployment, and continuous optimization? * Select...

Do you have experience building and scaling product operations systems in startup or high-growth environments? * Select...

Do you have experience working in the healthcare industry? * Select...

What are your salary expectations? *

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Solera Health's Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A disabled veteran is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A recently separated veteran means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An active duty wartime or campaign badge veteran means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An Armed forces service medal veteran means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305

Page 1 of 1

OMB Control Number 1250-0005

Expires 04/30/2026

Voluntary Self-Identification of DisabilityForm CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp .

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

• Alcohol or other substance use disorder (not currently using drugs illegally)
• Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
• Blind or low vision
• Cancer (past or present)
• Cardiovascular or heart disease
• Celiac disease
• Cerebral palsy
• Deaf or serious difficulty hearing
• Diabetes
• Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
• Epilepsy or other seizure disorder
• Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
• Intellectual or developmental disability
• Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
• Missing limbs or partially missing limbs
• Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
• Nervous system condition, for example, migraine headaches, Parkinson's disease, multiple sclerosis (MS)
• Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
• Partial or complete paralysis (any cause)
• Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
• Short stature (dwarfism)
• Traumatic brain injury

Disability Status Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

#J-18808-Ljbffr