Senior Director of Administration - Northrop Realty : Job Details

Northrop Realty represents buyers and sellers of residential real estate in the Baltimore and Washington metropolitan regions with offices in Annapolis, Baltimore, Clarksville, Columbia, Ellicott City, Fallston, Frederick, Lutherville-Timonium, Phoenix and Sykesville. Northrop Realty also operates coastal office locations in Bethany Beach, DE, Fenwick Island, DE, Lewes, DE, Millsboro, DE, Newark, DE and Oak Island, NC.

At Northrop Realty, we proudly offer a comprehensive benefits package to full-time employees after a 90-day introductory period, designed to enhance your health, and well-being. Benefits include health insurance (medical, dental, and vision Individual & Family), health coaching through NOOM, 80 hours of prorated PTO in your first year, the full 80 hours of PTO afterward, 11 paid holidays including one floating holiday and your birthday. We also provide two weeks of paid parental leave for new parents who have completed at least six months of service.

In addition to a competitive IRA retirement plan with matching contributions, we also offer supplemental benefits including life insurance, disability coverage, and accident insurance providing you with extra peace of mind. Additionally, all staff with real estate licenses are eligible to receive commission compensation for referrals, allowing you to benefit from your network while contributing to our success.

As Northrop Realty's Senior Director of Administration, you provide hands-on leadership and oversight across key organizational functions, ensuring our brokerage runs smoothly and efficiently. Leading multiple departmentsincluding Client Care, Home Marketing, Agent Onboarding and Support, IT, and Facilitiesyou ensure structured workflows and well-defined processes are in place to maintain a high-performing, service-oriented environment. With a solid foundation in real estate operations, you are a key problem-solver and point of escalation, actively supporting our staff through day-to-day challenges and ensuring continuity in service delivery. You serve as a strategic partner to executive leadership and collaborate with Finance to develop departmental budgets. Known for your ability to lead cross-functional teams and respond quickly to evolving needs, you play a critical role in maintaining service excellence across our brokerage.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Leads and oversees daily operations of Client Care, Home Marketing, Agent Onboarding and Support, IT, and Facilities departments.
• Serves as the primary escalation point for departmental issues and coordinate resolution efforts, including executive input when needed.
• Analyzes workflows and processes to identify administrative inefficiencies and implement scalable process improvements.
• Evaluates tools, processes, and resources to recommend enhancements that support growth, efficiency, and scalability.
• Develops and monitors key performance indicators (KPIs) to evaluate departmental performance, team productivity, and service quality.
• Collaborates with the Chief Growth Officer and Chief Strategy Officer on organizational strategies, ensuring operational plans align with brokerage objectives.
• Partners with Finance to develop, manage, and monitor budgets, financial plans, and expense allocations for assigned departments.
• Fosters a service-oriented culture that supports agents and internal stakeholders with timely, solution-driven operations.
• Promotes cross-functional collaboration between administrative teams.
• Mentors, coaches, and supports departmental leaders, ensuring team alignment and engagement.
• Participates in strategic planning, contributing operational insight into broader brokerage initiatives.
• Lives the Northrop values.

Supervisory Responsibilities:

Yes. This position has direct supervisory responsibility over department heads, including Directors and Managers in Client Care, Home Marketing, and Agent Onboarding and Support. Related, this role is responsible for performance management, goal setting, timecards, coaching, and professional development of direct reports and may participate in hiring, promotion, and disciplinary processes in collaboration with Human Resources.

Required Skills/Abilities:

• Demonstrated success leading multi-functional teams within a real estate brokerage or related service industry.
• Excellent leadership and team management skills, with the ability to coach and develop talent.
• Strong understanding of real estate transactions, agent support needs, and brokerage operations.
• Excellent ability to manage complex projects, budgets, and process optimization efforts.
• Excellent people skills, interpersonal savvy and ability to build relationships across departments and with executive leadership.
• Excellent organizational, analytical, and verbal and written communication skills.
• Ability to maintain composure, prioritize tasks, and make thoughtful decisions in a fast-paced environment.
• Comfortable with data-driven decision-making and operational metrics.
• Proficient with CRM (Salesforce a plus), workflow, and real estate-specific technology platforms (e.g., BrightMLS, etc.).

Education and Experience:

• Bachelor's degree in Business Administration, Operations, Real Estate, or a related field required.
• Minimum 810 years of progressive experience in brokerage administration or operations, including at least 5 years in leadership.
• Experience working closely with executive leadership and cross-functional teams.

Physical Demands:

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift and carry up to 20 pounds at times.

Travel Required:

• Occasional travel may be required to attend meetings, training, or brokerage events.

Please note, this is an in-office role. Salary Range: $156,000 to $173,500. Initial placement within this salary range is based on an individual's relevant knowledge, skills, and experience for the position.

All your information will be kept confidential according to EEO guidelines.

Northrop Realty is an Equal Opportunity Employer!