Senior Director, Member Growth - Clear Secure : Job Details

Segment and assess key member cohorts using quantitative and qualitative insights; shape tailored strategies to improve conversion and retention across these segments Serve as the strategic architect for CLEARs Member lifecycle, identifying performance opportunities and defining the roadmap to improve acquisition, conversion, engagement, and retention Develop a hypothesis-driven testing agenda to pilot new growth and retention strategies, balancing speed and rigor Lead cross-functional execution of strategic initiatives from design through implementation, ensuring accountability, agility, and scalability Partner with our Member Insights team to dive into the data on the behavior of CLEARs Members, helping us understand how to improve performance with a data-driven approach Architect reporting across Member segments to help leadership understand performance Own investigating and diagnosing issues in day-to-day Member segment performance Own Member Retention performance and strategic r...Director, Growth, Business Operations, Senior, Performance, Leadership, Technology