Senior Director, Enterprise Mainframe Services - New York City Office of Technology & Innovation : Job Details

Overview

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The Office of Technology and Innovation (OTI) leverages technology to drive opportunity, improve public safety, and help government run better across New York City. From delivering affordable broadband to protecting against cybersecurity threats and building digital government services, OTI is at the forefront of how the City delivers for New Yorkers in the 21st century. This role offers the chance to work on cutting-edge technology and collaborate with passionate professionals dedicated to making a difference through technology.

The Senior Director of Mainframe will lead our Mainframe teams within the Infrastructure Management Division in a fast-paced environment. The ideal candidate will have a proven track record in managing and optimizing a Mainframe team for large-scale enterprise environments and a deep understanding of cloud technologies to deliver innovative, cost-effective solutions.

Responsibilities

• Play a key role in driving the success of IM strategic initiatives within OTI's broader organizational goals, specifically for the Mainframe group.
• Provide strong leadership to the Mainframe team, including clear communication, goal setting, and performance management.
• Ensure all projects are accurately tracked in the organization's system of record, with up-to-date progress and adherence to timelines.
• Conduct monthly reviews of Mainframe assignments related to incidents and open requests, ensuring timely resolution.
• Identify opportunities for process optimization and efficiency improvements; lead initiatives to implement enhancements within the Mainframe team.
• Manage relationships with external vendors and service providers to ensure high-quality service delivery and contractual compliance.
• Review and approve all Mainframe procurements to align with operational needs and budget constraints.
• Assess and mitigate risks for Mainframe operations, including security vulnerabilities, compliance requirements, and technology dependencies.
• Collaborate with internal stakeholders to ensure Mainframe services meet needs and strategic objectives.
• Produce detailed weekly reports on Mainframe initiatives and project progress.
• Stay informed on industry IT trends and recommend system and process improvements for the Mainframe group.
• Develop performance metrics to measure team productivity and drive continuous improvement.
• Foster collaboration between engineering and operations to enhance Mainframe service delivery.
• Monitor consultant and contractor performance, completing annual vendor rating reports.
• Serve as the first responder to significant outages, participating in incident resolution and reporting to management.
• Oversee Root Cause Analysis (RCA) sign-off for incidents and ensure permanent fixes are implemented.
• Lead special projects, including the Mainframe Disaster Recovery migration from the Sterling Forest Data Center, ensuring continuity of critical services.

Hours/Shift

Day – Due to necessary management duties in a 24/7 operation, the candidate may be on call and work various shifts including weekends and/or nights/evenings.

Work Location

Brooklyn, NY

Qualifications

Minimum Qualifications

• A baccalaureate degree from an accredited college with 24 credits in voice/data telecommunications or related area and four years of relevant experience; or
• An associate degree with 12 credits in the field and five years of relevant experience; or
• Education/experience equivalent to the above with at least a four-year high school diploma and 18 months of executive/managerial experience.

Preferred Skills

• 5+ years in IT management with focus on Mainframe services delivery and vulnerability management.
• Strong leadership, communication, analytical and problem-solving skills.
• Ability to develop long-term strategic plans for Mainframe operations.
• Experience with z/OS/RACF/CICS/storage/hardware (e.g., z/16, z/14).
• Experience with ITSM tools (e.g., ServiceNow) and IT security frameworks (NIST, ISO/IEC 27001).
• Experience with monitoring tools and automation tools (e.g., Ansible, Terraform, Chef) is a plus.
• Experience with hybrid cloud management platforms is a plus.

Additional Information

55a Program: This position is open to qualified persons with a disability who are eligible for the 55-a Program. Indicate in your resume and cover letter that you would like to be considered under the 55-a Program.

Public Service Loan Forgiveness: You may be eligible for federal loan forgiveness programs; visit studentaid.gov/pslf for more information.

Residency Requirement: NYC residency is generally required within 90 days, with possible exceptions discussed at interview. Some titles allow residence in neighboring counties.

EEO Note: The City of New York is an inclusive equal opportunity employer committed to a diverse workforce and a work environment free from discrimination and harassment based on protected characteristics.

Seniority level

• Director

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT Services and IT Consulting

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