Senior Developer Support Engineer - DocuSign : Job Details

Employer Industry: E-signature and Agreement Management SolutionsWhy consider this job opportunity:- Opportunity for career advancement and growth within the organization- Work remotely from a designated location for the majority of the time- Be part of a collaborative and inclusive team environment- Contribute to innovative solutions that simplify business processes for millions of users- Engage with a diverse range of clients and help them achieve long-term success with advanced technologyWhat to Expect (Job Responsibilities):- Provide expert-level technical support to developers building integrations with APIs and SDKs- Troubleshoot complex issues related to APIs, webhooks, and advanced features- Collaborate with customer and ISV developers to architect solutions and guide implementation strategies- Act as a liaison between Support, Engineering, and Product teams for technical issue resolution- Write and publish technical tutorials, code samples, and best practice guidesWhat is Required (Qualifications):- Bachelor's degree in Computer Science, Engineering, or related technical field- 5+ years of experience in technical consulting or enterprise-level client support- 3+ years of SaaS troubleshooting experience in a technical support capacity- Experience with REST APIs, JSON, XML, SOAP, and .NET technologies- Proficiency in at least one programming language: C#, Java, Ruby, JavaScript, PHP, Python, or Node.jsHow to Stand Out (Preferred Qualifications):- Experience implementing or supporting APIs and integrations- Background in software consulting or advanced developer support- Multilingual proficiency (Portuguese and English required; additional languages a plus)- Salesforce.com and Apex experience or certification- Familiarity with debugging REST and SOAP APIs using tools like Postman or Fiddler#E-signature #TechnicalSupport #RemoteWork #CareerGrowth #APIs #DeveloperCommunityWe prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.#J-18808-Ljbffr