Senior Consultant - Sage Intacct Technical Support / PHP Development - Baker Tilly US : Job Details

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Overview

Baker Tilly is a leading advisory, tax and assurance firm, providing clients with a coast-to-coast and global advantage in major regions of the U.S. and in many of the world's leading financial centers – New York, London, San Francisco, Los Angeles, Chicago and Boston. Baker Tilly Advisory Group, LP and Baker Tilly US, LLP (Baker Tilly) provide professional services through an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable laws, regulations and professional standards. Baker Tilly US, LLP is a licensed independent CPA firm that provides attest services to its clients. Baker Tilly Advisory Group, LP and its subsidiary entities provide tax and business advisory services to their clients. Baker Tilly Advisory Group, LP and its subsidiary entities are not licensed CPA firms.

Job Description

Technical Support Senior Associate/Consultant responsibilities include providing escalation support for Sage Intacct client customizations and products, building utilities, tools, customized Sage Intacct pages, data fixes, and working on specialized development projects to support ongoing development efforts and strengthening Baker Tilly's internal technical capabilities.

Job Responsibilities

• Become a technical subject matter expert (SME) in Sage Intacct development and integrations.
• Communicate effectively with internal staff, external development vendors, development teams of customers, etc.
• Perform Baker Tilly Sage Intacct product installations.
• Design, estimate, and deliver page script customizations for clients.
• Manage support queue in ZenDesk ensuring timely resolution and communication for inbound requests.
• Work closely with Baker Tilly Sage Intacct support to ensure quality client communication.
• Support existing Sage Intacct customizations and delegate/escalate to other team members as needed.
• Scope and design development projects for new customizations, applications, and features within the Sage Intacct ecosystem.
• Develop utilities, tools, data fixes, and page scripts to support clients and internal staff.
• Review requests for assistance from Customer Support and delegate to appropriate personnel or research and work toward solutions as needed.

Job Requirements

• A Bachelor's degree or higher in Computer Science, Information Technology, or significant hands-on experience in a similar position.
• 2+ years' experience as a developer, ideally working on an ERP system with significant 3rd party integrations.
• Hands-on experience working in PHP, Python, JavaScript, and Linux/Unix.
• Experience in AWS including CloudWatch, EC2, ECS, Containers, Parameter Store, CI/CD services, S3, and AWS CLI.
• Experience with Jira is a plus.
• 1-2 years of experience in a consulting environment or roles working directly with external customers and stakeholders.
• Ability to work effectively and professionally with employees at all levels of a customer's organization.
• Strong desire to grow technically and advance career towards leadership/management positions within the team.

The compensation range for this role is $85,910 to $162,890. Actual compensation depends on skills, experience, qualifications, and location.

• Mid-Senior level

• Full-time

• Consulting, Information Technology, and Sales

• Accounting