Senior Assistant I - Advisory - Marsh McLennan : Job Details

Marsh USA LLC is seeking candidates for the following full-time position based in the New York, NY office (a telecommuting/hybrid work schedule may be permitted within a commutable distance from the worksite, in accordance with company policies.):

We will count on you to:

• Design, market, and service complex property and casualty insurance programs for global and domestic Chinese clients across various industries, including manufacturing, chemicals, pharmaceuticals, finance, construction, and real estate.
• Provide administrative and technical support by addressing requests from senior staff, demonstrating cultural competence and understanding of diverse client needs.
• Support the identification, development, and implementation of process improvements that enhance the efficiency and effectiveness of service delivery to clients.
• Deliver mid-level customer service support to the client group, ensuring a high level of client satisfaction through effective communication and relationship-building.
• Offer analytical and reporting support to the client group, utilizing risk assessment skills and insurance technical proficiency to inform decision-making.
• Assist in special projects and reporting for the client group, leveraging project management and networking abilities to drive successful outcomes.
• Perform new business development and manage client service and retention for all U.S.-based Chinese clients.

What you need to have:

• Must have a Master's degree or foreign equivalent in Enterprise Risk Management, or a related field plus one (1) year of experience in the position offered, as a Client Advisor, Client Account Representative, or a related position. Alternatively, employer will accept a Bachelor's degree or foreign equivalent in Enterprise Risk Management, or a related field plus three (3) years of experience in the position offered, as a Client Advisor, Client Account Representative, or a related position. Must have one (1) year (or three [3] years with a Bachelor's) of experience with all of the following:
• Utilizing project management methodologies to lead special projects, ensuring timely delivery and alignment with client objectives while coordinating resources and stakeholders;
• Developing and maintaining strong client relationships by delivering mid-level customer service support, addressing client inquiries, and resolving issues to achieve a high level of client satisfaction;
• Communicating with and understanding the diverse needs of clients from various backgrounds, facilitating successful interactions and service delivery;
• Generating and analyzing reports related to client accounts and insurance programs, utilizing analytical skills to inform decision-making and improve service delivery processes;
• Executing new business development strategies to attract and retain U.S.-based Chinese clients, leveraging networking abilities and market knowledge to expand the client base.
• The applicable base salary range for this role is $79,602 - $98,900 per year.
• The base pay offered will be determined on factors such as experience, skills, training, location, certifications, and education. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.
• We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.