Senior Analyst, Patient Support AI enabled Programs - AbbVie : Job Details

Senior Analyst, Patient Support AI enabled Programs. This position is based in Abbott Park in North Chicago, IL (3 days onsite/2 days remote, 100% remote option is not available), relocation assistance is not available for this role. Purpose:The position will focus on supporting the development and implementation of a connected customer experience across multiple channels, products and services. Act as a qualified resource to staff, providing support for products and services which require strong technical experience and excellent customer service. The position will focus on the integration of technology with human capital to drive for an efficient and effective service. Provide oversight and direction of project plans, workflows, Q&A, organizing staff and work processes. Effectively collaborate cross-functionally, both within and outside of the business function to deliver results. Responsibilities: - Work cross-functionally with various internal teams to deliver patient support servi...Senior Analyst, Support, Patient, AI, Continuous Improvement, Program