Senior Analyst, Operations, Ad Policy - Walmart Connect - Walmart : Job Details

Walmart Connect is key to Walmart's growth strategy. Walmart has built ~$3 billion dollar closed-loop media business division of America's largest omnichannel retailer. Walmart Connect offers unparalleled opportunities for brands to reach their desired customers, no matter where, how and when they shop. This is a unique opportunity to join a high-visibility team within the largest company in the world.

Walmart Connect is dedicated to driving measurable outcomes for our suppliers, sellers, merchants, stores, GMs, brand advertisers, and agencies using our full funnel ad solutions leveraging Walmart's in-store and online data. With a range of flexible pricing and buying models, including self-service; these solutions help businesses build brand awareness, engage with Walmart consumers, and convert Walmart consumers to shoppers.

What you'll do…Key Duties & ResponsibilitiesTicket Review & Escalation Management

• Handle a high volume of ad review tickets daily, including escalations, appeals, and complex or ambiguous cases.
• Apply advertising policies accurately and consistently, ensuring timely resolution and minimal backlog.

Customer Service & Issue Resolution

• Respond to internal stakeholder inquiries regarding advertising policies with professionalism and urgency.
• Provide clear, actionable guidance that balances compliance with business needs.

Cross-Functional Collaboration

• Engage with partners across Enforcement, Development, Enablement, Sales, and Legal to resolve issues efficiently and ensure shared understanding of policies.
• Contribute to smooth communication between business and policy teams.

Policy Review & Application

• Review and evaluate ads across platforms for compliance with company policy, legal, and regulatory standards.
• Evaluate flagged content for misleading claims, prohibited products, or other violations.
• Escalate complex or ambiguous cases to Managers for review, providing clear summaries and recommendations.

Communication & Judgement

• Distill complex information clearly and accurately.
• Exercise sound judgment in ambiguous cases, seeking guidance where needed and providing thoughtful rationale for decisions.
• Seek and provide constructive feedback to improve consistency and quality.

What You'll Bring…

• Bachelor's degree in Business Administration, Advertising, or a related field preferred.
• 2+ years' experience in ad review, compliance, Trust & Safety, or risk management with exposure to high-volume operational work.
• Strong organizational skills and ability to manage multiple priorities in a fast-paced environment.
• Excellent written and verbal communication skills, with the ability to collaborate across teams and roles.
• Detail-oriented with strong analytical and problem-solving abilities.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

Hoboken, New Jersey US-10279: The annual salary range for this position is $72,000.00-$132,000.00

San Bruno, California US-08848: The annual salary range for this position is $78,000.00-$143,000.00

Additional compensation includes annual or quarterly performance bonuses.

• Stock

Minimum Qualifications

• Bachelor's degree in Business Administration, Engineering, Operations, or related field OR 2 years' experience in operations, project management, or related area.

Preferred Qualifications

• Master's degree in Business Administration, Engineering, Operations, or related field, Project Management Certification.
• Master's: Business Administration, Masters: Computer Engineering, Masters: Operations Management.
• Project Management - Project Management Professional - Certification.

Primary Location

221 River St, Hoboken, NJ 07030, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

For information about PTO, see

For information about benefits and eligibility, see One.Walmart.

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