Security Operations Manager - Securitas : Job Details

Position Overview

The Project Manager is responsible for overseeing all operational aspects of Securitas' Global Security Operations Center (GSOC) facilities and staff assigned to one or more client locations. This role serves as the primary point of escalation for regional crisis events and ensures compliance with all operational protocols, post orders, and client requirements.

Key Responsibilities

Operations Management

• Lead day-to-day GSOC operations and ensure the successful execution of all tasks and procedures.
• Manage crisis situations, including medical, weather-related, and facility incidents, ensuring appropriate coordination with clients and authorities.
• Ensure adherence to post orders, company policies, and reporting procedures.

Staff Leadership & Development

• Recruit, train, and retain high-caliber GSOC staff.
• Assign tasks, mentor employees, provide performance feedback, and take corrective action when necessary.
• Foster a professional work environment that promotes respect, dignity, and teamwork.

Client Relations

• Act as the key point of contact for client communications and escalations.
• Evaluate service quality and promptly address any issues or concerns.
• Communicate and implement changes to client policies and procedures with the team.

Scheduling & Resource Management

• Ensure proper staffing levels in coordination with area management.
• Maintain scheduling efficiency to meet client requirements while managing labor costs.

Compliance & Reporting

• Maintain compliance with applicable laws, regulations, and company policies.
• Submit timely and accurate reports as required.
• Identify and escalate any project risks or opportunities for improvement.

Leadership & Collaboration

• Direct and support Operations Supervisors across assigned regions.
• Promote a culture of continuous improvement and service excellence.
• Support legal, HR, and administrative initiatives as needed.

Requirements

• Experience: 2+ years of supervisory or team leadership experience.
• Technology: Strong knowledge of security technologies (CCTV, access control, alarms).
• Expertise: Background in SOC/GSOC operations, incident management, and crisis response.
• Software: Proficiency in Microsoft Office Suite and other standard business software.
• Skills: Process improvement, decision-making, scheduling, and performance management.

Key Competencies

• In-depth understanding of security operations and crisis procedures.
• Ability to stay composed and lead during high-pressure situations.
• Strong interpersonal and cross-cultural communication skills.
• Excellent organizational, planning, and leadership abilities.
• Customer service orientation and ability to build strong client relationships.
• Ability to manage multiple projects and adapt to changing priorities.

Working Conditions & Physical Requirements

• Ability to work under pressure and respond to emergencies on a 24/7 basis.
• Frequent sitting, standing, walking; occasional climbing, kneeling, and lifting (up to 25 lbs).
• Use of personal computer, phone, and standard office equipment.
• Must pass background check, drug screening, and behavioral assessments.
• Travel may be required for site visits and client meetings.

Why Join Securitas?

• Fast and efficient online application process
• Interview from home
• Weekly pay
• Competitive benefits package
• Flexible schedules
• Career advancement opportunities

With over 80 years of experience protecting what matters most, Securitas is a trusted security partner for businesses worldwide — and a top employer for those who want to make a difference.

Are you ready to be part of our team?Apply today.

“Securitas is committed to diversity, equity, inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic.”

#AF-PEB

Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we're looking for you to join the Securitas team.Benefits include:

• Retirement plan
• Employer-provided medical and dental coverage
• Company-paid life insurance
• Voluntary life and disability insurance
• Employee assistance plan
• Securitas Saves discount program
• Paid holidays
• Paid time away from work

Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply.Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.