Security Manager - Mass General Brigham Health Plan : Job Details

Site: The McLean Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Summary: Provides specific security managerial oversight of all departmental shifts and locations, the incumbent also performs diversified administrative and operational tasks of a responsible and discretionary nature to ensure effective and efficient 24-hour a day, security operation for all healthcare facilities within McLean area of operations. Manages operational personnel, assures appropriate security response, proper follow-up procedures on all incidents and that all documentation is accurate and complete. Participates in the formulation and implementation of departmental strategic planning, procedures. policies, and coordinates the implementation of specified operational initiatives, participates in the annual preparation of the department budget and ensures that hospital employees, visitors and patients heed hospital policies and practices relating to security issues, assesses, monitors and ensures that departmental training for departmental training of operational staff is completed. Manage and control overtime budgetary objectives and implement strategic processes. Responsible for monitoring certain building management and life safety functions and works collaboratively with key departments to ensure that the physical environment of facilities is maintained according to hospital standards and lease requirements. Does this position require Patient Care? No Essential Functions: Participates in interviewing and hiring process for operational staff; provides orientation to new employees; evaluates capability, performance, efficiency and appearance of staff on a routine basis, completing formal performance evaluations annually. Provide strategic leadership that ensures operational staff are optimizing to their potential. -Assesses and participates in the training needs of operational staff; conducts training sessions in a workshop/classroom setting. -Works with department management team in its total quality management efforts in order to improve services, enhance productivity and support to the hospital community. -Monitor and track workplace violence prevention statistics, make improvements on results and adjust results within a timely manner. -Serves as member of departmental Senior Management Team, and MGB Security Council. Participates in departmental goal setting, policy and program development, and long and short-term objectives Director -Coordinates departmental and hospital-wide projects, committees and initiatives. -Serves as liaison to law enforcement officials, hospital departments and/or organizations providing such services including, but not limited to, problem resolution, customer service functions, special parking needs, and maintains working relationship with landlord representatives to assist in resolving building issues/concerns. -To maintain congruency with all applicable policies within McLean, MGB and appropriate external authorities (Joint Commission and Departmental of Mental Health). -Manage parking standards and procedural objectives to ensure a safe parking environment for staff, visitors and patients. -Ensures that required departmental, hospital, JCAHO, OSHA, CMS and other safety standards are adhered to by assisting with problem resolution-Conducts both security surveys and risk assessments of facilities and individual department areasQualifications Education Associate Degree or 60 college credits required. Bachelor's Degree Criminal Justice preferred. Can this role accept experience in lieu of a degree? 5 years of Security Supervisory, 4 years active military, or 5 years of sworn law enforcement experience. Licenses and Credentials Basic Life Support [BLS Certification] - Data Conversion - Various Issuers preferred Supervisory Certification [CHSS] - International Association for Healthcare Security and Safety preferred Personal Driver's License (New Hampshire) - New Hampshire Division of Motor Vehicles preferred Experience supervisory experience in operations environment 8-10+ years required experience in hospital, security/police, emergency medical or customer services 3-5 years preferred Knowledge, Skills and Abilities - Strong interpersonal and, communication, and customer service skills. Recognize, acknowledge, respect, and effectively interact with people, establish positive relationships, and gain the trust and respect of others. - Ability to deal with, and effectively deescalate, anxious/stressed people and manage aggression. - Strong problem-solving skills. - Critical and analytical thinking, good judgment, prioritizing, industrious and creative resolutions for positive outcomes. - Customer service skills; accessible, energetic, concerned, empathetic, positive attitude, collaborative and flexible. - Displays positive image, tact and diplomacy, active listener, articulate. - Demonstrates the understanding of community policing, risk analysis and crime prevention concepts and practices. - Able to lead and develop others. Additional Job Details (if applicable) Physical Requirements Standing Frequently (34-66%) Walking Frequently (34-66%) Sitting Occasionally (3-33%) Lifting Frequently (34-66%) 35lbs+ (w/assisted device) Carrying Frequently (34-66%) 20lbs - 35lbs Pushing Occasionally (3-33%) Pulling Occasionally (3-33%) Climbing Rarely (Less than 2%) Balancing Frequently (34-66%) Stooping Occasionally (3-33%) Kneeling Occasionally (3-33%) Crouching Occasionally (3-33%) Crawling Rarely (Less than 2%) Reaching Frequently (34-66%) Gross Manipulation (Handling) Frequently (34-66%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision - Far Constantly (67-100%) Vision - Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%) Remote Type Onsite Work Location 115 Mill Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $84,905.60 - $123,552.00/Annual Grade 8 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: The McLean Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-###-####. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline. Combat disease. Hold a hand. Help people. Impact the world. Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world's most powerful force in medicine, where every role is important in changing lives. Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we're more than a system—we're leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.