Security Incident Responder - $27.05, $500 Bonus - Northeast Security : Job Details

Overview Northeast Security, Inc. was founded in 1967 and has grown to become one of the largest and most highly regarded security services firms in New England. Anticipating and responding to the ever-changing demands of the security and safety industry has made Northeast Security the region's market leader. Positions are available based on applicant eligibility, availability, background screening, drug testing and completion of orientation. Upon completion of orientation, positions may still be rescinded in the event of failure to pass any background requirements. In compliance with Federal and State equal employment opportunity laws, qualified applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, marital status, veteran status, not-job related disability, or any other protected group status. Job Details Northeast Security is seeking an experienced Security Incident Responder for one of our premiere accounts in Boston, MA, to focus on incident response, officer training, Investigations, and on-site leadership. Work schedule may include evenings or night shifts and weekends/holidays as determined and scheduled annually Hourly Pay: $27.05 PLUS a $500 hiring bonus after 90 days. Available schedules: Mon-Fri 2:00pm-10:00pm Saturday and sunday 6:00am-2:00pm AND Mon-Wed 2:00pm-10:00pm Wed-Sun 10:00pm-6:00am Wed-Sun 2:00pm-10:00pm Fri-Sat 10:00pm-6:00am Various other PT Security Incident Responder Responsibilities include but are not limited to:

• Respond immediately to security incidents or emergencies across the site, ensuring swift and professional resolution.
• Train and support security officers in response protocols, emergency procedures, and client-specific standards.
• Serve as an on-site leader during incidents and elevated situations, ensuring officers follow post orders and act in line with company and client expectations.
• Coordinate with local law enforcement or emergency services as necessary during critical events.
• Provide guidance and mentorship to officers during daily operations, reinforcing safety, professionalism, and customer service.
• Ensure that assigned security personnel are kept informed of any operational changes or updated procedures.
• Fill in or provide coverage for various posts during active shifts, including holidays, nights, and weekends, as needed.
• Collaborate with site supervisors and management to identify improvement opportunities in officer performance and training.
• Promote a culture of preparedness, accountability, and service excellence among the team.

Security Incident Responder Requirements:

• Minimum of three years of Security Supervisor experience or equivalent emergency response/security field experience.
• Experience in training or mentoring security personnel required.
• Valid Driver's License (minimum 3 years) with a clean driving record.
• Professional demeanor with the ability to remain calm and lead effectively under pressure.
• Must have a neat and professional appearance.
• Dependable means of transportation.
• Strong verbal and written communication skills in English.
• High School Diploma/GED Equivalent required.
• Must be able to successfully pass all pre-employment background and drug screenings.
• Must be at least 18 years of age.
• Experience with security platforms like C• CURE 9000 is a plus.

Incident Responder Skills:

• Excellent customer service skills and service delivery orientation
• Strong leadership presence during real-time incidents
• Ability to provide positive direction and motivate performance
• Conflict resolution and de-escalation skills
• Ability to multi-task and self-manage in a dynamic environment
• Strong attention to detail
• Knowledge of standard security practices and emergency protocols
• Ability to maintain high professional and ethical standards
• Excellent interpersonal communication across all levels

Education Requirements

• High School Diploma

Additional Information / Benefits

• 401K/403b Plan
• Dental Insurance
• Paid Vacation
• Paid Sick Days
• Vision Insurance
• Medical Insurance
• Life Insurance