Secretary - Education Service Center Region 12 : Job Details

Job Description This position will support the vision, mission, and strategic priorities of ESC Region 12 by providing assistance and support to the General Education department.

• Provide general secretarial support and assistance to the department
• Consistently work independently and cooperatively with internal and external customers
• Work both independently and cooperatively with staff and clients
• Prepare and maintain workshop/session files
• Collect information and manage databases, spreadsheets, listservs, and contacts
• Maintain a comprehensive filing and retrieval system
• Effectively communicate and assist with tasks and projects
• Work with customers who have diverse skills and experiences
• Support internal ESC Region 12 functions

Education/Certification

• Associate's degree preferred
• High School/Trade School degree
• At least 2 years of office experience

Special Knowledge/Skills

• Excellent communication skills, both written and verbal
• Ability to facilitate, communicate, organize, problem-solve, and manage multiple projects
• Positive attitude, dependable, team player
• Able to implement QMS initiatives
• Demonstrate excellent organization, verbal and written communication, and interpersonal skills
• Possess personal characteristics of reliability and punctuality
• Provide excellent customer service
• Work independently and cooperatively with internal and external customers
• Ability to be productive in an open concept working environment
• Ability to use software to develop spreadsheets, perform data analysis, and word processing
• Proficiency in word processing, Excel, Windows, and Google Apps
• Participate in ESC Region 12 and/or other professional development opportunities

General Responsibilities

• Assist with workshop preparation and data entry.
• Proof the department's written communications prior to release.
• Make travel arrangements for out-of-region or out-of-state travel
• Maintain department budgets and prepare and track purchase orders.
• Maintain leave and time reporting records.

Applicant needs to possess these core values through words and actions to build positive, long-term relationships with customers by demonstrating:

• Professionalism, integrity, respect for others, expertise, and credibility at all times
• Quality in delivering what I promise and helping create superior programs and services that add value beyond what is expected
• Teamwork by working cooperatively with others to promote a positive and fun work environment
• Adaptability by being flexible, attentive to change, and ready to move quickly and decisively in response to the needs of customers
• Innovation by contributing to the implementation of new or significantly improved services and delivery methods
• Superior Service by providing personable, direct attention that delivers customer satisfaction beyond what is expected

Security Requirements All positions at ESC 12 are defined as security-sensitive. Security-sensitive positions are those which require employees to be entrusted with certain types of data, whether electronic or in paper form. Those data elements, as defined by the ESC 12 Data Classification and Handling Policy, may include, but are not limited to:

• Sensitive Personal Information (SPI)
• Personally Identifiable Information (PII)
• Protected Health Information (PHI)
• Family Educational Records (FERPA Data)
• Federal Tax Information (FTI)

Benefit Information

• ESC Region 12 provides monetary contributions up to $575 per month to use for employee/family healthcare and supplemental benefits.
• Employee earns state personal, sick, and vacation leave.
• All employees contribute to both the Teachers' Retirement System (TRS) and the Social Security retirement programs.

Mental Demands/Physical Demands/Environmental FactorsTools/Equipment Used

• Standard office equipment, including personal computer and peripherals

Posture

• Prolonged sitting, occasional bending/stooping, pushing/pulling, and twisting

Motion

• Repetitive hand motions, including frequent keyboarding and use of a mouse; occasional reaching

Lifting

• Occasional light lifting and carrying (less than 15 pounds)

Environment

• May work prolonged or irregular hours

Mental Demands

• Manage multiple tasks and work cooperatively with others,
• Maintain a calm attitude in demanding situations,
• Make changes and adapt to various responsibilities on an ongoing basis,
• Work with frequent interruptions, tight deadlines, and limited office space.