Secret Customer Success Manager - Veterans Staffing : Job Details

A company in Colorado Springs, CO is looking for a Secret Customer Success Manager to join their team. This Customer Success Rep will act as the trusted advisor and single point-of-contact for assigned customer accounts, and they will be responsible for developing and maintaining strong working relationships with federal end users, stakeholders and internal technical teams. They will also:

• Capture, clarify, and communicate customer requirements to engineering, architecture, and service delivery teams
• Track and ensure resolution of customer issues, proactively identify improvement areas, and manage expectations
• Support regular status reporting, service reviews, and customer success metrics
• Advocate for customer needs within the organization, ensuring alignment with contract obligations and technical capabilities
• Support customer onboarding and management in a hybrid computing environment with services ranging from data transfers to storage solutions, to high performance computing
• Serve as the primary point of contact between assigned account holders and the technical delivery teams (including architecture, storage, operations and maintenance)
• Leverage executive communication skills with a strong IT background to engage and align multiple stakeholders
• Translate customer needs into actionable requirements and drive customer satisfaction across complex enterprise solutions through tailored interactions and solutions

This is a high-visibility, customer-facing role focused on ensuring a seamless and responsive experience for technical end users and stakeholders across classified environments. This position is onsite full-time at Schriever SFB. The pay range for this role is $45-58/hr, depending on years and level of experience, education, and certifications. This role requires an Active Secret Clearance, or higher.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form.

Skills and Requirements:

• 1-3+ years of experience in an IT-focused customer account management position
• Experience gathering and translating customer needs into technical requirements
• Ability to engage with technical stakeholders and manage the customer lifecycle
• Strong communication and problem-solving skills
• Active Secret Clearance, or higher
• Bachelors degree in business, marketing, computer science, engineering, or related field
• Experience supporting technical government customers
• Basic understanding of on-prem, hybrid cloud (AWS/Azure), and enterprise IT systems