Ugg Seasonal Stockroom Operations Lead, UGG - UGG : Job Details

About UGG

At UGG, a division of Deckers Brands, we aim to transform the lives of our customers and each other by sharing our passion for UGG. Our mission is to bring the UGG brand to life through every interaction and to evolve industry ideas by delivering the experiences our customers desire. As part of the Deckers Family, you represent our brands and provide unique, personalized shopping experiences.

Summary

Our Stock Room Operations Leads are vital to our store success. As a Stock Lead, you are the primary owner of the stockroom, overseeing processing, product placement, and transfers. Your role is to maintain a safe, efficient stockroom so customers can find products when they want them. You model exceptional stockroom standards, promote a positive environment, and work closely with your Store Manager to train and develop stock associates, empowering your team through encouragement and recognition.

Description

As an UGG Stock Lead, you manage the stockroom where all materials and products are received, stored, organized, picked, counted, monitored, and distributed to meet store needs. You keep the stockroom neat and orderly, practicing safety and security measures to prevent theft. You ensure all stock processes and policies are understood and followed by your team. You plan for new product arrivals, verify shipments, handle discrepancies, and manage inventory counts. You also handle customer charge sends and store transfers between locations or distribution centers. Managing damaged merchandise or mismatched inventory according to company standards is part of your responsibilities. You must securely maintain a key to the store.

Beyond stock management, you assist the Store Manager in achieving sales and productivity goals, help replenish and display products following Visual Merchandising standards, and provide excellent customer service. Greet customers, direct them to products, answer questions, and offer product knowledge. Maintain a positive attitude and promote the store and brand image in all interactions. As a Stock Associate, you are an integral team member committed to meeting business needs.

Core Competencies

To succeed as a Stock Lead, you should be able to:

• Ensure high levels of customer service as per our Service Training Program
• Build engaged, empowered teams through communication and recognition
• Communicate effectively with customers, team members, management, and stakeholders

• Promote a positive, respectful work environment and handle problems professionally
• Prioritize brand and product knowledge in customer interactions
• Multi-task in a fast-paced environment
• Escalate special customer requests to management
• Think critically and adapt to challenges

• Maintain current knowledge of trends and styles

Key Qualifications

• 1-2 years of retail store experience preferred
• High School Diploma

• Excellent communication skills to convey UGG and Deckers Brands' vision and mission
• Strong team-building and organizational skills with attention to detail

Additional Requirements

• Flexible schedule and hours to meet business needs
• Ability to stand for extended periods
• Proficiency in Microsoft Office applications
• Valid driver's license

Joining UGG means being part of more than just a lifestyle company. We support your passions, individuality, and success. Our benefits include competitive pay, discounts, perks, global contests, and growth opportunities.

Equal Employment Opportunity

All qualified applicants will receive consideration without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or other factors protected by law.