SCRUM Master - Sulekha.com New Media Pvt : Job Details

JOB DESCRIPTION:

• 5+ years of experience as a Scrum Master, preferably in Salesforce environments
• Hands-on experience in managing Salesforce implementations across Service Cloud
• Experience working in multi-vendor and distributed team environments
• Familiarity with agile tools (e.g., Rally)
• Excellent Written and Communication skills.
• Excellent knowledge of Scrum and Agile frameworks (Scrum, SAFe, Kanban)
• Strong conflict resolution, facilitation, and communication skills
• Salesforce ecosystem understanding (data models, releases, sandboxes, DevOps is a plus)
• Knowledge of change management, deployment processes, and governance in Salesforce programs
• Project Management experience is a plus

• Serve as Scrum Master for one or more Salesforce teams across Service Cloud modules
• Facilitate all agile ceremonies (Daily Stand-ups, Sprint Planning, Sprint Review, Retrospectives)
• Maintain sprint velocity, manage burndown charts, and track team KPIs
• Collaborate with multiple vendor teams, internal stakeholders, and Product Owners to manage dependencies and priorities
• Proactively identify and remove impediments to delivery, ensuring smooth sprint execution
• Ensure the team adheres to Agile/Scrum principles and values
• Support Product Owner in backlog grooming and user story refinement
• Act as a servant leader and agile coach to the team and stakeholders
• Foster transparency, continuous improvement, and effective collaboration across cross-functional and cross-organizational teams
• Communicate progress, blockers, and dependencies to leadership and project management office (PMO)
• Align sprints and releases with enterprise Salesforce program goals, timelines, and quality standards

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