Script Processor - Work from Home - Adecco : Job Details

Job Title: Script Processor (Temp-to-Hire) Location: Remote with occasional onsite support in Charlotte, NC Pay Range: $17-$18/hour Schedule: Monday-Friday, 8:30 AM - 5:00 PM (remote) / 8:00 AM - 5:00 PM (onsite as needed) Overview: We are seeking detail-oriented and motivated individuals to join our team as Script Processors. This role plays a key part in ensuring accurate documentation and communication between patients, physicians, and insurance providers in the approval process for durable medical equipment. Key Responsibilities: Review incoming faxes and documentation, scoring paperwork for completeness and likelihood of medical necessity. Contact physicians' offices to request missing information (e.g., pages, signatures, diagnoses). Make outbound calls to follow up on documentation requests and build positive relationships with office staff. Handle inbound calls, providing status updates to patients on their equipment approval process. Accurately document all interactions and maintain compliance with Medicare and insurance guidelines. Support scheduling, paperwork verification, and process follow-up to ensure smooth case progression. Qualifications: High School Diploma or equivalent required. Previous call center or customer service experience required. Basic exposure to medical documentation or healthcare processes strongly preferred. Strong verbal and written communication skills with professional phone presence. Proficient in Windows-based systems and data entry. Comfortable in a sedentary role requiring focus and attention to detail. Opportunity: This is a temp-to-hire opportunity offering stability, growth potential, and the chance to work in a supportive environment where accuracy and customer care make a real difference.Pay Details: $17.00 to $18.00 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/DisabledTo read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:The California Fair Chance ActLos Angeles City Fair Chance OrdinanceLos Angeles County Fair Chance Ordinance for EmployersSan Francisco Fair Chance Ordinance Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.