Scientific Support Associate - Bio-Techne Corporation : Job Details

Answers and documents incoming customer inquiries by phone, email, and chat. Meets with customers via video conference Teams, Zoom, Webex, etc., as needed. Addresses inquiries on instrument and software operation, product selection, techniques, procedures, and performs simple troubleshooting. Initiates complaints and works with the appropriate team(s) to resolve. Documents communications and resolutions in Salesforce (CRM, Customer Relationship Management Database). Provides adequate information to the Scientific Support teams to problem solve or to assist with resolution of issue. Communicates with Scientific Support Team, Customer Service, Field Service and Applications, and Sales teams regarding ongoing cases and issues. Documents information and recurring technical issues to support product quality programs and product development. Assists Scientific Support in department functions/projects including but not limited to the maintenance of technical resources, training materials, a...Support, Associate, Customer Service, Technology, Skills