Scheduling Manager - BrightStar Care : Job Details

Scheduling Manager Local Agency: BrightStar Care JRJG Inc Location: Naperville, ILPosition Type: Full TimeReq ID: 144640990At BrightStar Care, we value each of our employees and care about their well-being. We strive to provide best-in-class benefits packages and support systems for our employees. BrightStar Care is looking to add a scheduling manager to our team!Minimum Qualifications:

• Minimum 1 year of scheduling/staffing experience
• Excellent communication and customer service skills
• Excellent team work attitude
• Excellent organizational skills
• Strong computer skills
• Ability to work in a fast-paced, high volume environment
• Desire to help families and make a true difference
• Ability to solve problems efficiently and creatively and stay calm during stressful times
• Ability to be on call one week day after work hours, one weekend a month, and two holidays a year

Job Responsibilities:

• Conduct daily activities in the scheduling department, ensuring that all shifts have been filled and schedules are communicated to caregivers, clients and facilities.
• Oversee field staff as it relates to customer service and client interaction
• Motivate, inspire and implement teamwork at all times
• Maintain communication with field staff & clients.
• Solve problems quickly and effectively
• Support intake calls for potential client and maintain service standards
• Process new client referral calls; schedule home visit and assign RN
• Must be comfortable with handling complex scheduling demands and managing multiple simultaneous client and field staff needs
• Manage and filter incoming calls in a friendly, professional and knowledgeable manner
• Prioritize, and re-prioritize to get the job done, maintain organizational skills at all times
• Documentation
• Regular paid on-call rotation shared with several staff members (weekends, holidays and after hours)

Your Schedule:

• Full-Time
• 9:30 AM - 6:00 PM
• M-F
• One Saturday A Month [8:00 AM - 3:00 PM]
• Ability to be on call one week day after work hours, one weekend a month, and two holidays a year.

Your Pay and Benefits:

• Health, Dental, Vision, and Life Insurance Available
• Paid time off
• 401(k) with company match
• Weekly pay via direct deposit
• Free continuing education opportunities
• Supportive and Rewarding Work Environment
• Monthly employee recognition program
• Employee referral bonus program
• Growing Company with opportunity for development
• Support available 24/7 in case of an emergency

BrightStar Care of Naperville, IL is an Equal Opportunity Employer and does not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state, or local protected class.#J-18808-Ljbffr