Scheduling Lead, Medical Group - East Division - HarmonyCares : Job Details

Overview

HarmonyCares is one of the nation s largest home-based primary care practices. HarmonyCares is a family of companies all dedicated to providing high-quality, coordinated health care in the home. This includes HarmonyCares, HarmonyCares Medical Group, HarmonyCares Home Health and HarmonyCares Hospice.

Our Mission To bring personalized, quality-based healthcare to the home of patients who have difficult accessing care.

Our Shared Vision Every patient deserves access to quality healthcare.

Our Values The way we care is our legacy. Every interaction counts. Go the extra mile. Empower and support each other.

Why You Should Want to Work with Us

• Health, Dental, Vision, Disability & Life Insurance, and much more
• 401K Retirement Plan (with company match)
• Tuition, Professional License and Certification Reimbursement
• Paid Time Off, Holidays and Volunteer Time
• Paid Orientation and Training
• Great Place to Work Certified
• Established in 11 states
• Largest home-based primary care practice in the US for over 28 years, making a huge impact in healthcare today!

Responsibilities

The Scheduling Lead, Medical Group will assist HarmonyCares Medical Group schedulers in the management and delivery of daily operations within the scheduling function. The Lead Scheduler will collaborate with Central Operations, Community Outreach and Patient Engagement Teams. This role is a member of the regional scheduling teams, assisting in the creation, delivery, and monitoring of standard scheduling function operations, policy, and procedures.

Essential Duties and Responsibilities

• Assists to develop, maintain, and monitor standard policies, procedures, onboarding and training materials
• Provides a point of escalation to address scheduling concerns, complaints, and issues, both internally and externally
• Supports new team members through onboarding and training processes
• Identifies areas of quality and execution gaps for all team members and ensure appropriate remediation through coaching and feedback
• Collaborates with manager, teammates, and other HarmonyCares leaders to identify and implement changes that optimize the organization
• Supports and encourages teammates by fostering open communication channels as well as role modeling best practices
• Attends required meetings and in-services
• Serves as a subject matter expert (SME) or representative for other departmental projects as directed by regional leadership
• Perform the scheduler role for the field office as assigned
• Maintains patient confidentiality
• Performs other duties as assigned

Qualifications

Required Knowledge, Skills and Experience

• High School Diploma/GED
• Must maintain a valid driver s license and good driving record
• Active CPR Certificate
• 1-2 years of experience in customer service
• Knowledge of practice protocols to assist in scheduling patients for care
• Skill in maintaining department quality assurance and control standards
• Computer skills and ability to learn new systems
• Ability to adapt and apply guidelines and procedures
• Skill in teamwork and maintaining relationships with patients, caregivers and co-workers
• Critical thinker that can balance scheduling protocols and market needs to maximize patient access
• Ability to work at a computer screen for an extended period of time
• Able to travel up to 20% of the time

Pay TransparencyIndividual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related considerations.