Scheduling Assistant - Htss : Job Details

Scheduling Assistant Location: Lancaster, PA Duration: At least 1 year Job Type: Full-Time, Temporary/ Contract Overview: An exciting opportunity to join a large, well-established utility company as a Scheduling Assistant. This role plays a key part in ensuring efficient scheduling operations and exceptional customer communication. You'll serve as a central point of contact for customer inquiries and support schedulers through the entire job scheduling process. Responsibilities: Customer Communication & Support Act as the main contact for all incoming customer calls and emails Address customer inquiries and concerns directly or delegate as needed Log all customer interactions and compile weekly reporting Scheduling Support Proactively reach out to customers to support scheduling processes Clearly communicate pre-job requirements (e.g., inspection deadlines, physical site readiness, meter account setup) Schedule and confirm customer appointments, send reminders, and maintain communicati...Scheduling, Assistant, Operations, Business Services, Staffing, Support