Scheduling Access Specialist (Chatham) - Cape Cod Healthcare : Job Details

To provide patient scheduling services in a timely and efficient manner in accordance with departmental procedures while providing outstanding customer service to all existing and potential MACC patients. Primary contact for patient access for patients and other departments. Maintains provider schedules to achieve productivity targets, patient access and provider flow. Attends monthly team meeting with physicians and nurses to offer suggestions and guidance regarding patient access and the schedule. Manages the schedule during transition to new models of care when applicable. Monitors physician's panel and contacts patients who are past due for appointments. Tracks patients who were seen in Emergency Department or Urgent Care and contacts them to offer a follow up appointment. Schedule patient appointments and/or consult requests in person or by telephone in the electronic medical record system in accordance to department scheduling protocols. - Answers the phone in a timely, polite an...Scheduling, Specialist, Patient Access, Medical, Healthcare