Scheduler Representative II - Tenet Healthcare : Job Details

Responsible for accurately scheduling complex diagnostic and/or surgical procedures. Conducts physician office/patient interviews, and explains hospital procedure guidelines and policies. Coordinates with clinical departments on schedule modifications. ESSENTIAL DUTIES AND RESPONSIBILITIES - Include the following. Others may be assigned. Responsible for obtaining complete and accurate clinical, demographic and financial information during the scheduling process. Enters data in scheduling system or other applications. Provides the customer with prep and other appointment instructions. Largely responsible for scheduling complex procedures. Follows guidelines for special requests/ Stat/schedule modification procedures and coordinates communications with clinical areas to accommodate the customers requests. Answers telephone calls according to designated scripting for the scheduling process. Maintains positive customer service at all times, referring unresolved issues to appropriate super...Representative, Scheduler, Healthcare, Customer Service, Patient Access, Insurance