Scheduler - Presbyterian Healthcare Service : Job Details

Provide patient-centered customer service including triage, appointment scheduling, referrals, messaging, and demographic updates. Answer and place calls using skill-based routing, meet performance standards, and resolve inquiries efficiently. Foster positive relationships with patients, providers, and partners while acting as their advocate. Ensure quality and timeliness in responses, promoting satisfaction and loyalty. Contribute to process improvements by documenting procedures and identifying common issues. Conduct research and provide benefit interpretations using internal resources. Collaborate effectively within teams and across organizational initiatives. Record all interactions in appropriate systems to support accurate reporting. Coordinate meetings with stakeholders for training and process support. Oversee end-to-end patient encounter including scheduling, registration, payments, and reconciliation Benefits We're all about well-being, starting with yours. Presbyterian emplo...Scheduler, Healthcare, Administrative, Patient